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Business Profile

Lawn Maintenance

Elite Designer Landscaping, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving a quote from the owner *****, I made a deposit of $2000 for front yard landscaping and side house paver walkway installation on July 8, 2021. The estimate start date was for 13 Aug 2021 on the quote. When 13 Aug 21 date came, I never received a call. I had to call and follow up. Once I got a response it was with his manager *******. The manager was continuously being non-committal would say a date, then never meet that date or communicate.. After over 60 days from deposit until 23 Sep 2021, I formally request a refund of my deposit by certified mail because no work had been performed for this quote. Then I sent a Final Notice via email before I received a response in November 2022, After interacting with *****, he was able to send half in January 2022. But I have requested for status every months since that date to find out of when the final payment will be sent, to no avail. He even promised to pay by the Spring, which never occured I was being patient since January 2022 providing the flexibility necessary to pay me back, even offering a payment plan of $250 over 4 months but ***** has gone radio silent and has not responded to emails. My patience has run out. You can review the attached documentation and correspondence.

Elite Designer Landscaping, LLC is NOT a BBB Accredited Business.

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