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Business Profile

Lawn Mowers

M & M Lawn Mowers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re:Ryobi 40v 20 push mower Model#: RY401017VNM SN#: LT23164N030349 I purchased a Ryobi 40v 20 push mower from ********** on 7/1/23 for $399.00.The lawnmower stopped working in January 2024. According to ***** customer support. I had to take the ************************** to a qualified Ryobi technician for repair. The only repair shop near me was:M&M Lawn Mowers *********************************************************************************** Phone: ************ I dropped off the lawnmower on 1/20/24. It is now September 2024 and the lawnmower has not been repaired.Ive called this company for an update on:1/30/24 2/5/24 2/9/24 2/21/24 2/22/24 3/18/24 5/16/24 6/27/24 Every time I had called, I was told that they were waiting for parts from ***** and the parts were on back order but keep changing exactly what part(s) are needed. M&M has not, and I was told, will not contact me regarding the status of this repair. They also had a sign on the service counter that stated that if the equipment was not purchased at M&M then it was not a priority.I contacted ****** customer ********************** to try and verify that they had information about my lawn mower, but I was told to contact M&M.Bottom line.I want my $300.00 back.

    Business Response

    Date: 11/06/2024

    This response was taken verbally by BBB:

     

    The customer only paid us a $45 deposit that gets returned once the repairs are completed under warranty. We've explained to the customer that receiving the parts from the manufacturer is beyond our control. We are willing to return the unrepaired mower and the $45 deposit. However, we are one of the only repair shops for ***** in the area.

M & M Lawn Mowers, Inc. is NOT a BBB Accredited Business.

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