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Business Profile

Lube Services

Jiffy Lube #149

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Jiffy Lube #149's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube #149 has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/2024, I went to Jiffy Lube for a simple oil change for my 2022 ***** Civic. Shortly after leaving, I began hearing a metal-on-metal scraping noise coming from my car, so I returned to the store to address the issue. Although I felt my concerns werent taken seriously, the manager on duty inspected the car and claimed there was no problem. He mentioned he would file a claim with the store owner and advised me to take the vehicle to a ***** dealership for a third-party inspection.Upon inspection, the dealership discovered that the oil filter had not been tightened correctly, which had caused most of the oil to leak out. Additionally, they found that when Jiffy Lube removed the skid plate to perform the oil change, they also removed a bolt from the engine mount, allowing the engine to shift 10 millimeters. This movement caused the engine to rub against the transmission, creating the scraping noise I was hearing.The store owner of Jiffy Lube contacted me on 10/25/2024 and agreed to cover the damages caused. That same day, the insurance adjuster informed me they would handle the paperwork. However, as of 10/28/2024, the claim still has not been processed, and my vehicle has been sitting at the dealership since 10/25/2024. Im reaching out for help in resolving this delay, as my vehicle remains done at the dealership but has not been paid for so I can't get my car yet

      Business Response

      Date: 11/18/2024

      I just spoke with Mr. ****** This issue has been resolved and he is satisfied.

      Please close this case.

      Thank you,

      **** *.

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 1, 2023, my daughter went for a routine oil change at a Jiffy Lube located at *********************************************************. At the moment the service was good no issues, as she takes the vehicle down the road, the vehicle started emptying all the oil and she was left stranded on the side of the road. We called Jiffy Lube and was told to take it back, we had to contact our insurance company to have the unit towed back. Once there the vehicle would not turn back on and was told we needed to leave it since they believe it was the starter that went bad. We left the vehicle there and came back next day 09/2/2023 to pick up the vehicle. Once there we were told the vehicle has an after market starter placed (which we are not happy with that), then was told that the car has a protective feature when oil is low and just needed to be reset. The car has been running well BUT the hood has cosmetic issues due to a dent in the hood. I filed a claim with Jiffy Lube (claim # ********) I was told that a supervisor *********************** would reach out to me, I have left numerous messages and have not gotten any responses from **************, I again contacted Jiffy Lube and finally got an email on a Sunday from ************** requesting a call back, I have done so and no call back from **************. Jiffy Lube did refund for the oil change and gave us a free oil change (that we will never use) but no response in reference to the vehicle damage. I am looking to have the vehicle properly repaired.

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/27/22 I went to jiffy lube to get a oil change before the holiday @6:59pm. After receiving the oil change within 1-2 days my car began smoking. Throught the engine, and also through my vents. I returned jiffy lube to tell them that my car had never done this before and it only happened after getting my oil change. I was told that the could not find the problem give it a couple of days maybe some oil fell and it is burning off. I then proceeded to call jiffy lube multiple times and telling them my car is still smoking. They put in the wrong oil. The manager stated that he would re-do the oil change if that would make me feel comfortable. Which he did and my car continued to smoke. The original oil put in was conventional, my vehicle is supposed to take synthetic only. Friday January 13 my husband went to a lighting game and came to get me from work and stated the car was making a loud clanking noise. The following day I took my car to tires plus where the mechanic looked at my car and noted their was no oil in the car. I did purchase oil for the vehicle. I had the vehicle towed to my house and called jiffy lube to tell them what happened. I then had the car towed to the mechanic shop and awaited for jiffy lube to follow up. They had a inspector come out. Falsely report. The mechanic shop worked on my vehicle. Jiffy lube has still not paid for the replacement of my engine. Totaling for $8,412.94 and, rental $1,831.93, the cost of uber and lyfts $350.16. Plus ****** for the diagnostic for my vehicle. For a total of $10,945.19 In addition after months of searching I filled a consumer complaint, I received a menacing call from someone at jiffy lube pretending to be the gentleman from consumer complaint, we have yet to get a response. This is getting out of hand. I need a vehicle I've had to miss work. Shorten my schedule. Missed numerous job opportunities because of this! it is completely unfair. Please please please assist.

    Jiffy Lube #149 is NOT a BBB Accredited Business.

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