Complaints

This profile includes complaints for Greenway Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenway Health

  4301 W Boy Scout Blvd Ste 800 Tampa, FL 33607-5702

• 

  Greenway Health

  6561 Irvine Center Dr Irvine, CA 92618-2118

• 

  Greenway Health

  13545 Progress Blvd. Alachua, FL 32615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a health care provider using Greenway Health as my *** since 2019. I have a **************************** 2019, and in the terms, states automatic renewal. The contract auto renewed, and in that time, I have added health care providers, and unfortunately, have lost health care providers. Greenway allowed the contract to be changed to add a health care provider, but am unable to remove a provider until ************* renewal" date of 2/2025. I am paying for licenses of two health care providers that I am unable to replace due to the extreme shortage of primary care providers in the US. It is costing me approx an additional $1600 per month, and sadly, I am unable to afford to pay this. I have been trying for 3 months to get clarification of the contract, as it is extremely difficult to understand, and now have asked to renegotiate the contract, to which it took me 3 months for them to respond, and the answer was no. I will be sadly be forced to close my doors if they are unwilling to work with me. The few stipulations to be released from their contract is closing the business or bankruptcy. I have a large panel of primary care patients, approx ****, who will lose their primary care providers, and in our area, the average wait time for a patient to establish with another provider is approximately 1 year. I have satisfied the initial term of 36 months and have always paid my bill on time. I have asked that they work with me, in which, I have been simply told that is not possible. I am more than willing to renegotiate a contract with them, but in terms that is mutually beneficial. I was rushed into this contract in 2019, because of a significant class action fraud law suit surrounding billing in the *** that I was using at that time with Greenway. I was stuck between starting over with another company and spending thousands of dollars to do so, or stay with them, they absorbed a large portion of the start up fees. As a small business, I had to stay with them.

  Business Response

  Date: 10/23/2023

  This matter has been escalated internally and a dedicated team is working to resolve it. We remain committed to our goal of providing quality products and services.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer of 2021 we, North Central ******** ******************* contacted Greenway Health about billing adjustments regarding the number of providers we were being charged for and several different services Greenway was providing. I was told we could not make changes until February when our contract was renewed. They did an auto renew and didn't once again give us an opportunity to correct their billing. At that point I reached out to a support and after 2 months of back and forth with CSRs, I asked for someone who spoke English fluently due to communication barrier and them not following through with the request for correction to our bill. They auto draft monthly so it would just be easier to correct and issue a credit. Spoke to representative in May of 2022 finally for at least an hour, going over line by line itemized. Then, crickets, no one has fixed or credited anything. I HAVE EMAILED AND CALLED AND FOWARDED EMAILS AND I CANNOT GET ANYONE TO ADJUST OUR BILLING AND CALL WITH EXPLANATION OR UNDERSTANDING AND CREDIT BEING ISSUED BACK TO FEBRUARY OF 2022! We are a family practice physicians office and we have to have our EHR to do what we do. I want to cancel our ACH draft but that is not necessary. They need to review overcharges line by line and then issue credit to our account AND CORRECT GOING FORWARD. Their billing is confusing alone, so it is hard to tell exactly what they owe us at this point. But, it is greater than $1,000 if not near $2,000 and we need our monthly statement corrected going forward. The attached is a current bill I just received today. The numbers of providers is the concern. We are being double changed for one nurse practitioner that left and came back. We only have 8 total providers, 4MD and 4 APRN, so how we are being charged for 12 and 10 and 5 in some areas is collecting money for services they are not providing. I have email threads to support all listed here.

  Business Response

  Date: 01/24/2023

  This matter has been escalated internally and a dedicated team is working to resolve it. We remain committed to our goal of providing quality products and services.

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I was contacted by a team member from Greenway and promised a follow up after a meeting on Friday. Until I get an actionable response, can we recheck and follow up next Monday? 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an audit from the company representative to help save my practice during COVID to help decrease my bills to help my practice survive. ************* **** ********************************* did the audit, told me that there was only a $30/month saving because i was not using a scanner, He was aware that there was only 2 providers in the practice at that time but failed to mention that Greenway Health was fraudulently billing ne for 4-5 providers for years. The overcharged me about $120,000, and refused to correct the issue and make arrangements to remedy the situation. It was their company's representative that didi th audit, was intimately aware of the number providerd in my practice but said nothing regarding the overbilling. This Fraud, Plain and simple. Thank thank you for you time.*************************** MD

  Business Response

  Date: 01/03/2023

  This matter has been escalated internally and a dedicated team is working to resolve it. We remain committed to our goal of providing quality products and services

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18617747
  
  I am rejecting this response because:  Greenway  Health acted  in an unprofessional, deceptive   manner.  Their representative audited  my  account, after I requested  ways to  decrease  payments during the ***** 19 pandemic.  He failed  to  mention to me, that I was  paying  for multiple providers that  were no longer in my practice FOR YEARS.  I trusted  their  representative to give me  accurate information about my account, which he was intimately knowledgeable about.   He still did not mention that I had been  overcharged for years.   The company has  been  unresponsive in this matter despite their  internal discussions.  In  the name  of  good  business,  trust  and transparency  with  its  customers, Greenway Health should do the right thing, and credit  my account for unused services, paid for but   NOT rendered.  
  
  Sincerely,
  
  ***************************************; MD