Reviews

This profile includes reviews for Surterra Wellness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Surterra Wellness has 41 locations, listed below.

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  Surterra Wellness

  2203 N Lois Ave STE M275 Tampa, FL 33607-2698

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  Surterra Wellness

  1256 E Brandon Blvd Brandon, FL 33511-5529

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  Surterra Wellness

  12720 McGregor Blvd Fort Myers, FL 33919-4442

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  Surterra Wellness

  4218 US Highway 19 New Port Richey, FL 34652-5439

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  Surterra Wellness

  1200 Deltona Blvd Deltona, FL 32725-6306

Review Details

• Review fromBetty L

  Date: 06/15/2025

  1 star
  MAJOR ISSUES experienced by a group of at LEAST 9 patients sufferring with SEVERE Fibromyalgia whom have been REGULARLY purchasing Surterra products for at LEAST 6months. These issues PREVENTED these reliable customers from either being able to pickup OR EVEN PAY FOR reserved orders - orders Surterra DID SEND mails to the patients informing orders were ready for pickup. There are MANY issues/problems existing at the ******* ******, FL dispensary which patients doubt management is/are aware taking place. Several attempts to contact management &/or resolve or troubleshoot have been unsuccessful. ADVISING THE PUBLIC TO CHOOSE ANY OTHER AVAILABLE DISPENSARY RATHER THAN ATTEMPTING TO PURCHASE FROM THE MERRITT ISLAND SURTERRA DISPENSARY. SAVE UR TIME & GAS ! ? Recommending ****** ** *** ** *****, FL as an alternative/better choice for your dispensary needs.
  

• Review fromROBERT D

  Date: 12/20/2023

  1 star
  This company is actively ripping off its customers. Repeatedly their products have been sold with less product than advertised. For instance they sell Oil Syringes that are sold as 1 gram. How ever when you weigh the product you find it only comes out to .92 or .85 instead of ****. This is theft, and when approached about it they have 2 tactics, refer you to corporate who just refers you back to the store manager (ping pong tactic), or they refuse to sell the product to you, But then they will gladly sell that same shorted product to another unsuspecting customer. This is devious and deceptive. I have proven over 3 months that all of your Syringes are faulty by weight to both corporate and two local dispensaries, why hasn't the product been pulled from all the stores until the weight issue is remedied at the factory???Being that this is medicine, they should not be allowed to participate in the Florida MMJ program in Florida if they can't sell accurately weighed Medicine. I am also going to be contacting the florida division of weights and measures. The Oviedo's staff is both ********, and unrespectful of their patients. Cause that's what we are first Patients not customers.

• Review fromTiffany S

  Date: 10/29/2023

  1 star
  Unsafe products being sold. Trouble breathing after using vape, called for a refund, they ignored my cry for help.

• Review fromBrianna B

  Date: 10/02/2023

  1 star
  First of all, the manager is sexist amongst many other things I went for a job interview and was offered the job but asked one question would I be bringing drama to the table and he didnt want me to feel uncomfortable because he only hired a select number of women. Im stating how badly I just want to be in the industry and thats the only question the least of my worries is starting drama. I ignored it like the dumb woman I guess he thought I was. He tells me after the phone call Ill be receiving a email about the offer and the position Id be getting into offering me the job on spot I dont receive a email so I try to give him a call and ask him whats going on and he stated something is going on with corporate and had me going in circles thinking I still had a chance of getting this job Im steady asking for the main managers number as well ignored and responded with a TEXT message so unprofessional saying hes so sorry and more excuses. Im so disgusted with this process. A month goes by ** told Id be first on the roster for the position this whole time keep in mind we already had our video and phone interview but he told me I had to do another one with the same questions and I was sent a rejection email Ive been waiting for now almost 2 months for that simple yes or no email after being led in circles and told the offer is still standing and I still stood a chance Im hurt more than anything because of how badly I wanted this position and how excited I was when he told me yes I got the position to now this. This seems unfair.

• Review fromJohn P

  Date: 09/29/2023

  1 star
  They lie. Post Delivery on there website. But they wont deliver. Great example of false advertising.

• Review fromJodi B

  Date: 09/19/2022

  1 star
  Surterra has gone downhill. I had an order set to be delivered and I waited and waited and no one showed up. I finally got someone by chat that let me know my order wasn't packed and would not be delivered. Today is Monday and they said they could reschedule delivery for Friday. Not acceptable. No one contacted me to let me know there was a problem. The way this was handled was unprofessional and disappointing.