We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Merchandising Services

Apollo Retail Specialists LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandising Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the service at Office Depot and they set me up with Apollo. I was scheduled for a day during the week so I took off work to be present. Not only was this a 4 hour window which in my opinion a little much. So after it was 2 hrs past the time I had to call because they no call no showed. They said that wasnt normal so we scheduled another date and just like the time before I took off work. After the 4 hour window passed again and was not called and nobody showed I had to call again to see why I was stood up again.They this time said they would have to get back to me. They called to reschedule and against my better judgment I agreed to meet with them on a weekend. So this way I wouldnt be out of work another day. We do have a little 5yr old girl and had to tell her we had to stay home for this install. After 4 hrs came and went, you guessed it I was no called no showed for the 3rd time. A manager called me and told me he would work on getting me rescheduled but Im not going through that song and dance another time. At this point I need to be compensated for taking off work at this point. A manager said he was going to get me a resolution but has now quit responding to me. This companies inability to care out the hired task and communication is the worst.

    Business Response

    Date: 11/15/2023

    Apollo Retail certainly understands the frustration of having cancelled assemblies occur. We as a company strive not to have these occur. The cost of the assembly was not billed to Office Depot, therefore for you to receive a refund for the cost of assembly, Office Depot would need to process that at the store. Apollo does not bill for assembly until it is completed.
    The assembly was scheduled but the technician was unable to work. The district manager did attempt to reschedule with a new date and time but the customer declined. Unfortunately,we are unable to reimburse you for taking time off of work.
    Apollo sincerely apologizes for not being able to execute on the assembly of your purchased item.

    Customer Answer

    Date: 11/16/2023

     
    Complaint: 20840651

    I am rejecting this response because:
    You may not have billed Office Depot directly but you came to agreement with them that you would fulfill orders. I did pay Office Depot for this order but you are the one who caused me to miss two days of work and clear my schedule on a weekend all to get no call no showed 3 times. You are correct the manager did try and set something up but nobody would give you a 4th chance to not show up. 
    Sincerely,

    *************************

    Business Response

    Date: 11/17/2023

    Hello,

    We are unable to compensate for wages. We do apologize for the inconvenience this has caused. 

    Thank you

    Customer Answer

    Date: 11/17/2023

     
    Complaint: 20840651

    I am rejecting this response because:

    This is flat out ridiculous how this company is ran. I still dont have a message back from the manager that told me he was going to get back to me. Im not shocked as communication and customer satisfaction isnt what this company is built around. 


    Sincerely,

    *************************

Apollo Retail Specialists LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.