Complaints

This profile includes complaints for Fay Servicing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fay Servicing LLC

  5426 Bay Center Drive, Suite 300 Tampa, FL 33609

• 

  Fay Servicing LLC

  8001 Woodland Center Blvd STE 100 Tampa, FL 33614-2438

• 

  Fay Servicing, LLC

  440 S La Salle St STE 2000 Chicago, IL 60605-5011

• 

  Fay Servicing

  901 S. 2nd Street, Suite 201 Springfield, IL 62704

• 

  Fay Servicing

  P.O. Box 619063 Dallas, TX 75261

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unfortunately being subjected to fraudulent loan activities. The attachment explains that both Shellpoint and Fay Servicing are engaged in fradulent activities and should not be allowed to steal money from those who pay their mortgage on time. I have been a homeowner since 2011 and have NEVER had the issues that I have had with this fradulent company Fay servicing that needs to be investigated after buying a loan from ********** after it was bought by ***. This company needs to be investigated.***********************************************************************************************************************************************************************

  Business Response

  Date: 11/12/2024

  November 12, 2024
  
  ******* ********-********
  Sent via BBB Portal
  
  RE:                          Account Number:                            0071000737
                                  Property Address:                           *******************************************************************
                                  BBB Complaint Number:               22514699
  
  Dear ******* ********-********:
  
  Fay Servicing,LLC (***) has received and reviewed the complaint that you submitted to the Better Business Bureau (BBB) portal on November 5, 2024, regarding your above-referenced Home Equity Line of Credit. Fays responses to the specific concerns raised in your complaint are provided below.
  
  In your complaint, you state that the loan has been serviced improperly and should be due for the September 2024 installment. You state that the last unapplied payment made to Specialized Loan Servicing (SLS) was for the June 2024 installment, and Shellpoint verbally confirmed only the July 2024, and August 2024, installments were owed prior to the loan being transferred to ***. You request the prior servicer payment history, all documents provided to ***, and for *** to send a new periodic statement reflecting the accurate amount owed.
  
  Please be advised it is not uncommon for the servicing rights of a mortgage loan to be transferred. The selling or transfer can take place immediately after the closing of the home loan or years later. This may occur several times throughout the life of the mortgage loan. When there is a change of the loan servicer, the borrower is given written notice of the change notifying them of the name and address of the new loan servicer, the address to which payments should be made and any other information RESPA requires in connection with a notice of transfer of servicing.
  
  The above-referenced loan for $250,000 originated on October 18, 2021, with *************************. However, the loan as well as the servicing rights were purchased by *********************** during November 2021. During July 2023, Specialized Loan Servicing (SLS) next took over servicing the loan; however,SLS underwent transformation in the following year and became known as ********** d/b/a Shellpoint Mortgage Servicing (Shellpoint). The loan records indicate that ********** began servicing the account during July 2024.
  
  The prior servicer payment history is dated from July 2023, through August 2024, and reflects multiple contractual payments that rolled approximately 30 days late or more during the period in which SLS/Shellpoint serviced the loan. During June 2024, the payment of $2,364.75 applied by *** on June 14, 2024, satisfied the May 15, 2024, installment. You next made a payment in the amount of $2,288.90 on or about July 8, 2024; however, the funds were placed into the unapplied funds account at the time. On July 13, 2024, ********** withdrew the unapplied funds and applied them as a partial payment to the June 15, 2024,installment. You then made a payment of $55.85 over the phone with the agent on July 17, 2024, which was used to complete the June 15, 2024, installment.

  It is important to note that Shellpoints July 22, 2024, billing statement is their initial statement according to the loan records. The last payment applied by ********** on August 20, 2024, satisfied the contractual installment due for July *******. *** acquired the loan for servicing on September 3, 2024, while the loan was contractually past due for the August 15, 2024, installment. We were unsuccessful in contacting you by phone during multiple instances from September 11, 2024, through September 24, 2024. During this period, Fays Home Equity Statement dated September 23, 2024, was generated and sent to the mailing address on file. The statement indicated a total amount due of $7,209.70, which is inclusive of the two past due installments for August 2024,and September 2024, totaling $4,687.82, as well as the minimum payment due for October 15, 2024, in the amount of $2,501.88.
  
  *** initially contacted you by phone on October 4, 2024, at which time you inquired about the loan and payment amount due. You indicated that one or more payments made to Shellpoint were missing and/or unaccounted for and you suspected fraudulent activity on the account. However, *** has not received prior servicer funds or any payments during our servicing of the loan. You state that you previously expressed concerns to ********** that the account incurred late fees despite payments being made timely and that payments were previously misapplied by ***,which resulted in late payments being reported to the credit bureaus. If you believe payments are missing and/or unaccounted for, please provide evidence of payment, such as the front and back copy of any checks reflecting cashed,and/or full bank statements for us to further investigate. Currently, the loan is contractually past due for the August 15, 2024, installment and all subsequent installments due through October 15, 2024.
  
  Most recently,Fays Home Equity Statement dated October 21, 2024, was generated and sent to the mailing address on file. The statement indicated a total amount due of $9,238.17, which is inclusive of the three past due installments from August 2024, through October 2024, totaling $7,209.70, as well as the minimum payment due for November 15, 2024, in the amount of $2,028.47.
  
  As requested,please find enclosed the following documents:
  
  Note
  Mortgage (Home Equity Line of Credit)
  Home Equity Line of Credit Agreement
  Notices of Servicing Transfer (5)
  SLS/Shellpoint Payment History
  Shellpoint Billing Statement
  *** Account History
  *** Billing Statements (2)
  
  If you have any questions, please contact your Account Manager, ***** **** at **************. Additionally,Fay Servicing, LLC can be reached at ************ Monday Thursday 8:00 A.M. 7:00 P.M., Friday 8:00 A.M. 5:00 P.M., and Saturday 9:00 A.M. 12:00 P.M.CST.
  
  Sincerely,
  
  Fay Servicing,LLC
  
  Enclosures (13)

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage was sold from ******** to Fay Servicing. The issue is my homeowner's insurance, previous company went out of business in July, I chose ************** as the replacement insurance company. Since August **** placed COUNTLESS calls to *** for payment to ************** so my 400K home will have INSURANCE, today is 10/22, ************** has threatened to cancel my coverage on 10/25/24-IT'S ALWAYS ONE EXCUSE OR LIE AFTER ANOTHER FROM FAY SERVICING!!! Just spoke to ****** (insurance ***** he confirmed *** had what they needed on 10/9, they were CLEARLY AWARE OF THE DEADLINE and just sent the check for payment today, I DON'T TRUST ******!! I have a long list of calls, representative names and promises to make the payment. Read the comments, saw the lawsuit settlement against ***, THIS COMPANY NEEDS TO BE INVESTIGATED AND PUT OUT OF BUSINESS, as a homeowner we have no say on who or when our mortgage is sold, THIS COMPANY IS A SCAM, UNETHICAL PRACTICES and I failed to mention THEY SELECTED AN INSURANCE COMPANY FOR ME, claimed because I didn't have insurance WHICH IS A LIE, signed with ************** in July 2024. PLEASE INVESTIGATE AND IF THERE IS ANY WAY I CAN SWITCH MORTGAGE COMPANIES PLEASE LET ME KNOW, 90 days or less with *** and I want OUT!!!

  Business Response

  Date: 10/24/2024

  Please see the attached response.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fay Servicing charged me for insurance coverage I already had, eventually they removed the insurance after I showed proof, but they threw off all the numbers in the escrow and payment balances, charging fees that shouldn't have been charged. They also NEVER paid for the real estate taxes and insurance premium on the second property associated with this 2-property loan package. Therefore the escrow account is much higher than it should be, and I was forced to make those payments myself, while still paying into the escrow account. This all happened around May-June, and then more recently they stopped taking the auto-payment for this loan, and now say I am in default, when I have made ALL the payments each month, and THEY have not paid the amounts they owe for taxes and insurance. And now are adding default fees/charges to the account, whenI was never behind in the first place.

  Business Response

  Date: 10/30/2024

  Please see the attached response.

• Initial Complaint

  Date:10/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm part owner of a holding company - ****************** - which owns a 3 unit apartment building in ******, **. Our loan was transferred to Fay Servicing, and we have received no instructions on how to transfer, register, or otherwise properly service our account.I have called the business numerous times over the past week, only to be trapped in a labyrinth of automated menus and then get conveniently "disconnected" as soon as a human being picks up the phone. After numerous attempts, I finally connected with an operator who told me, "Well, we've tried everything to get you to access your account, but nothing is working, so clearly it must be an error on your part." I requested to speak with a manager and I was refused. The operator's name was ***** Kankouki.Moreover, I was told that our previous payment "did not go through" and was now delinquent, despite my business partner confirming that he delivered payment details to *** over the phone and payment was confirmed. This company shouldn't be allowed to operate as a loan servicer and, if I had any control over this, I would insist that they sell our loan to a new creditor. My partners and I will be looking to refinance the property immediately for the sole purpose of ending any business ties to this despicable excuse for a company.

  Business Response

  Date: 10/29/2024

  October 29, 2024
  
  ******************
  **** ******
  Sent via BBB Portal
  
  RE:                          Account Number:                            0000386729
                                  Property Address:                           ************************************************
                                  BBB Complaint Number:               22461780
  
  Dear **** ******:
  
  Fay Servicing,LLC (***) has received and reviewed the complaint that you submitted to the Better Business Bureau (BBB) portal on October 23, 2024, regarding your above-referenced business purpose loan. Fays responses to the specific concerns raised in your complaint are provided below.
  
  In your complaint, you express dissatisfaction with the way your account has been handled. You state that you never received instructions on how to transfer,register, or otherwise service the account and when you requested to speak with a manager, you were refused. You further state that you were informed the prior payment did not go through successfully and the account was past due.
  
  **************** is of the utmost importance to us, and we regret you did not receive the excellent level of service which our firm is known for. Please be assured that this is not typical of our operating procedures, and we regret any inconvenience and frustration caused by this matter.
  
  After completing an investigation, we determined the prior servicer, *************************** & Reporting (Cenlar) sent the Notice of Servicing Transfer dated August 21, 2024, stating that the servicing of the mortgage loan was being transferred to Fay Servicing,LLC effective September 12, 2024. The notice stated if your monthly payment was automatically deducted from your checking/savings account, the service would continue without interruption and there may be a delay in drafting the first payment after the transfer date; however, the delay would not have a negative impact on the status of your loan.
  
  The records transferred to us reflect the account as an active participant in Cenlars automatic payment/*** program, with the *** draft date being the 8th of each month. Cenlar previously received your payment in the amount of $2,958.24 on August 8, 2024, which was applied to satisfy the contractual installment due for August 8, 2024. Please find attached a copy of Cenlars payment history for reference.
  
  On August 16, 2024, the prior payment was returned with the reason listed as insufficient funds and Cenlar sent notice regarding the returned payment during this period which we have attached for reference. On September 10, 2024, ****** received your last payment prior to the loan transfer for $2,958.24 which was applied to satisfy the contractual installment due for August 8, 2024. When *** acquired the loan for servicing on September 12, 2024, the loan was due for the September 8, 2024, installment.
  
  Our records indicate that the *** draft date was adjusted by *** to the 25th of the month during this period, as the loan was contractually past due for the September 8, 2024, installment. The *** Welcome Package dated September 20, 2024, was sent to the mailing address on file which is listed as ******************************************************************. Please find attached a copy of the Welcome Package for reference.
  
  On September 23, 2024, **** *********** called in to inquire about prior and current payments made on the account.During the call, the borrower stated that a notice was received from Cenlar regarding the mortgage payments. The borrower was advised of the loan transfer date being September 12, 2024, and that the August 2024 installment was not owed to ***. It was also advised that the loan was due for the September 2024 installment and that the payment was scheduled to be drafted on
  September 25, 2024.
  
  On September 25, 2024, *** received the payment in the amount of $2,958.24 which was applied to satisfy the September 8, 2024, installment. Please find attached a copy of the *** Account History for reference. The *** draft date was then reverted to the original *** draft date, and on October 8, 2024, *** received the next payment in the amount of $2,958.24 which was applied to satisfy the
  October 8, 2024, installment. However, on October 17, 2024, the prior payment was returned with the reason listed as insufficient funds.
  
  Our records indicate the **************** representative was unsuccessful in their attempts in guiding you on registering an online account when you called in on October 22, 2024. We regret any inconvenience and frustration caused by this matter and are unclear as to what prevented successful registration of the account at the time. However, we have confirmed your online account was recently registered on October 28, 2024, and is currently accessible to you.
  
  Please be advised that the account is currently enrolled in Fays automatic payment/*** program, and we are scheduled to draft the next payment on November 8, 2024; however, the loan is contractually past due for the October 8, 2024, installment. It is important to note the payments for the loan are due on the 8th of each month, and the loan has a five (5) day ***** period before the assessment of a late fee. Please find enclosed a copy of the Note and Mortgage associated with the loan for reference.
  
  If you have any questions, please contact ****************, at ************ Monday Thursday 8:00 A.M. 7:00 P.M., Friday 8:00 A.M. 5:00 P.M., and Saturday 9:00 A.M. 12:00 P.M. CST.
  
  Sincerely,
  
  Fay Servicing,LLC
  
  Enclosures (7)

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a title company. We received a contract for a property sale. Seller is deceased. We called to obtain a payoff. Fay Servicing advised they needed proof of death, copy of Will, Letters, ID of Executor, etc. All docs were sent by Executor AND our office. This process stated 8/30/24. On 10/21 I called to check status of docs that were sent in. Representatives still would not assist myself nor the executor. Refuses to send payoff, refused to transfer to a supervisor, refused to transfer to **** that handles uploading and approving the Executor's authorization requests. Property cannot be sold without a payoff statement of the mortgage filed as a lien on the property. Their negligence, inability to communicate, and horrible customer service is going to cost the sale of the property which could result in foreclosure due to refusal to provide payoff.

  Business Response

  Date: 11/04/2024

  Please see the attached response.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was discharged from a chapter 13 bankruptcy case in feb of 2024, my attorney has since retired, Fay Servicing is refusing to speak with me regarding my account, they have received a $93,000 check on my behalf from farm bureau insurance due to a house fire, they are refusing to speak with me or release any money for me to rebuild my home.

  Business Response

  Date: 10/21/2024

  Please see the attached response.

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 

  
  I am rejecting this response because:

  My attorney has emailed a release twice, I have been in her office while she was speaking with Fay Servicing via phone, Mrs. ***** released me via phone call and sent an email at that time, Following that conversation I was told to wait 3 to 5 buisness days for the release to be processed, after which *** Serving continued to refuse to speak with me. I was in ***************** on October 17th, at which time Fay Servicing refused to even speak with the attorney they claim is still representing me, Mrs. ***** at that time sent another release by email, requesting Fay Servicing to speak with me and to pay the mortgage off with the insurance check, and send me the remaining balance, I am requesting all late charges and interest be returned with the remaining balance from the date they received the insurance check in on my behalf. I did receive information about how to pay the mortgage balance off by mailing in a check, I have not received information on how to get the mortgage paid off by the insurance check, during the first conversation via phone Fay Servicing informed Mrs. ***** and I that they would allow me to use the check for payoff but I would need a release first, Mrs. ***** released me via phone and sent a letter allowing *** Serving to speak with me. Following which, they continue to refuse to speak with me or Mrs. ***** regarding my account. I attached a copy of the letter she emailed, the loan number may be incorrect as Fay Servicing would not confirm the loan number with Mrs. ****** *** Serving informed Mrs. ***** to ensure the name and address was correct and they would be able to use the letter, the loan number Mrs. ***** used was the number on file during the chapter 13 bankruptcy case. 
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 10/29/2024

  See attached.

  Business Response

  Date: 11/05/2024

  Please see the attached response.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month Fay Servicing holds my mortgage payment without cashing it unless I co-call them with my bank (***************). During each call the *** *** will claim that they haven't received the check, but the morning after each call the check has magically been cashed. Despite this, there's been no history of late payments on the records, and I have asked ***resentatives to ensure this several times. I am disabled with chronic illness so in June 2024 I was too exhausted co-call them with my bank. They sat on the payment, didn't contact me about a late payment as required by law (by phone, text or email), but I later learned that they ***orted it to the credit bureau. Although they're known to sporadically (but rarely) make calls on the 1st or 2nd of the month (early in the ***** period) they did not notify me in ANY way in June. Currently they're sitting on another payment. *** traps clients this way: if we ***ay through our bank due to fear of the due date, knowing they have they check, they won't give us enough time to put a stop payment on the check that they already have in their possession. They will then process both payments together, because (just like the magical morning-after-bank-call cashed checks) some division of this agency is clearly aware that they have the check in their possession. So we watch the account in frustration and are forced to get bank intervention to ensure we do not experience late charges. It's unacceptable that we must do this every month for their game. I won't enroll in autopay and give access to my bank account to this company. Upon discovering their June 2024 violation, I contacted them and insisted on a call from a higher level. Instead, I received an email showing not only the June 2024 late charge, but some new (previously non-existent) late charges that appeared to be an effort to fabricate a delinquency pattern. I responded that I had requested a call and still needed a call. Nobody has called me.

  Business Response

  Date: 10/22/2024

  Please see the attached response.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miss applied funds sent, increased mortgage payments twice for no reason. Payments not being taken from my account.... Currently suspended payments for the second time and not drafting them from my account. No effort to correct the problem that started in November of 23. Call after call. They always ask me to call back in 5 or 6 days and never fix the problem. Asked for a supervisor to call me back (*******) and of course never did. I am ready to go to an attorney and looking for suggestions.

  Business Response

  Date: 10/09/2024

  Please see the attached response.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hold a mortgage with Fay Servicing (along with a handful of other mortgages). Every single month we pay all mortgages/ bills on the 31st and or 1st of the month. For some reason beyond what we can comprehend, Fay Servicing hangs on to these checks and does not process them until mid-month. With that, we incurred a late fee. In July of this year I contacted them questioning a late fee we incurred and was able to provide them with banking which showed we paid over our payment and on time (as we do every month). The operator explained to us that it was no problem and would be waived as their policy waives on late fee every 12 months. We though nothing of it and went about our business thinking maybe they just processed late b/c to the holiday. The next months billing statement came and late fee is still present. We spend another hour on the phone to once again be assured the late fee 'has been waived' but just not taken off our statement. 3rd month now we get our statement and late fee is STILL on statement. As my frustrations rise, another hour on the phone and now operator says "no, we don't waive late fees. Only postpone until you can pay them" hahaha. Then she hangs up on us. We call back (again) asking directly to a manager only to be told nobody is available to help us?!? For background, I have an 814 credit score and have paid them close to $50K in interest last year alone. This is not about a $238 late fee, it's bad business and should be known by all who contemplate taking a loan with Fay Servicing.

  Business Response

  Date: 10/07/2024

  Please see the attached response.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a reinstatement amount and my husband and I asked what is the full amount to pay to be done with this bill with *** Services and we was given the full amount to pay and sent a cashiers check priority mail they received the check and cashed 3 days later they paid homeowners insurance out the check and then sent me another bill for the insurance money taken out of the check for payment in full and I asked why would you take money out for insurance when the bill was paid in full this is a mistake on their behalf and know they are sending us threatening letters of default and taking my property.

  Business Response

  Date: 10/08/2024

  Please see the attached response.