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Business Profile

Movers

Aegis Relocation Company, Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Movers.

Complaints

This profile includes complaints for Aegis Relocation Company, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aegis Relocation Company, Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see the many details on the attachments. Thank you.

      Customer Answer

      Date: 05/07/2025

      Dear ****** ******
      Ambassador of Trust

      BBB of ******************
      Phone: **************

       

      I am grateful for your response concerning my complaint about the complaint ******** that I submitted on 5/6/2025 against Aegis Relocation Company, Corp. (AKA Aegis Moving and Storage).

       

      As requested, I am providing the details of my complaint and what I am seeking from the business:

      1. Delivery was not shipped all at once, but a second truck was taken to a warehouse somewhere that delayed our belongings for about four weeks until delivered.

      2. We were charged thousands of additional dollars for the 2nd shipment, though the moving company's owner and assistant's in-person review of all our belongings prior to the move stated they would be able to move everything in one move and be there on the original expected delivery date.

      3. Both the initial delivery and subsequent very late delivery resulted in much damage to many of our belongings. See list and photos of those damaged or missing items. This list includes letting our cat out of the house, who has never returned home after 2 months.

       

      Claim paperwork should be included in this request as well as the initial claim to ******** that used to handle Aegis Relocation Company, Corp. (AKA Aegis Moving and Storage) issue. It is my understanding from CSI emails is that they n longer work with Aegis Relocation Company, Corp. (AKA Aegis Moving and Storage).

       

      We seek the attached reimbursement for losses, damages, lost time, lost pet in the amount of $8,017.27.

       

      Thank you.

    • Initial Complaint

      Date:09/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used that company to move our belongings from **** to *******. Several items valued over $600 were stolen while transported by the truck. We also had the request to move the car on the trailer with the truck. The trailer wasnt provided on time, so the car was sitting in **** for 7 days. We had perishable items in it that were spoiled by the time of arrival. We were promised $500 (50% of the price of vehicle transportation) werent going to be charged, but when vehicle finally arrived, we were told to pay that $500 with the promise of refunding it within 48 hours. I have the text message with the request. The money were never refunded. The company owner ****************** stopped taking our calls and text messages. The company is a scam, and we want other customers to be aware of that. We would like to get our money back. Any suggestions are welcomed. Thank you

    Aegis Relocation Company, Corp. is NOT a BBB Accredited Business.

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