Complaints

This profile includes complaints for Botanical Farms's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Botanical Farms

  PO Box 15911 Tampa, FL 33684-5911

• 

  Botanical Farms

  PO Box 7000 Smyrna, TN 37167-7000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information is documented very well by the reviews at BBB at the following URL. Several people reported the same or similar problem that I experienced. **************************************************************************************************************************************************** I only purchased a bottle of gummies @ $59.99 on-line. However my **** card was charged $59,99 and an extra $199.88 for 7 total bottles. I called Botanical Farms to explain what happened. I was directed to send the 7 bottles back and I would get a refund. I sent all seven bottles back. I tracked the shipment which was received by Botanical Farms 24 Jan, 2022. I kept checking but there was never a refund. So I contacted my **** card fraud department who then was able to get a refund for the $59.98 but the $199.99 was not refunded..

  Business Response

  Date: 12/28/2022

  Hello *******,

  We apologize for the inconvenience it has caused you. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund because you have already requested one with them, which means that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you.

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18226787
  
  I am rejecting this response because:IT IS A LIE!  As I've already explained, my bank denied the claim AND even if they didn't, thats not how it works...I worked at a bank for years and the bank only credits rthe customers account at their own expense, when they feel confident they will resolve the matter with the company.  If they received the money from the business why would they only issue a temporary credit?  They'd simply close the case and consider everyone paid and the matter closed.  I have seen this company use this same excuse with others they have stolen from and it just angers me because no one WANTS ro report fraud to their bank.  We only do it because we were robbed and cannot afford the loss and don't have the resourse the bank has to go after the business..  These liars have their scam so down pat they actually gave my bank enough lies that they got away with it and I TOOK THE LOSS.  I also do not appreciate them accusing me of trying to collect money that I've already received.  Had I received the money from either my bank or the business, I wouldn't be asking for it now!  

  I'd appreciate it if you told them THAT for me!

  
  
  Sincerely,
  
  ***********************

  refund policy babble and I told her there is no refund and i want no product I only want the unauthorized amount reversed immediately. I wound up having to turn it over to my bank to handle. Unfortunately the company lied and made it appear as if I wanted a refund for a product i hadn't returned and they have a strict return policy. There's more but it's just their lies. Ultimately my bank denied my claim because they lied and I am left with the debt against my account that i had to close so now i have a **** on my credit and my acct of 30 years is closed and my bank thinks i lied or something. I am furious every day about this. I am 62 years old and disabled and in pain which is why I wanted to try this product. I will never be able to pay this debt to my bank and never be able to fix my credit which is very upsetting because my car broke down and i needed credit to get another one or the money to fix this one. So they've stolen a lot more than money. I WANT MY MONEY AND JUSTICE

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18226787
  
  I am rejecting this response because:

  Everything they said in their letter was completely wrong.  First of All, They sent me 5 bottles at ****** when I originally only ordered one @ $39.99 which also included a free bottle.  I canceled the order immediately once I located the receipt on my email.  I saw that they charged me ****** which was the problem.  That put me in the hole with my bank and really screwed me up.  They wouldn't work with me then, only moments after initiating the order, when I needed them to reverse it and stop the mailing of anything.  They were adament about not helping me.  So I turned it over to my bank which didn't help at all because the company lied through their teeth to my bank who then turned around and denied my claim, never paying me anything.  IF I WOULD HAVE BEEN PAID I WOULDN'T BE ASKING FOR IT FROM THEM.  So they are ultimately calling me a thief like themselves by using the excuse they cannot pay me because (they think) I was paid by my bank.  They also said in their letter that they "gave me two bottles of pills" or something and that the order "of 3 bottles"  was ?*****ea.. which also is not true and I don't know where they are coming up with all of this but it obviously isn't from anything representing my order.  They are simply crooks and I don't want anything from them except my money back.  I went through so much trouble due to their criminal behaivor..  The cost in fees alone was ridiculous and the stress was not helpful in my current health situation (heart failure) so, despite their attempt to sound as if they have any type of policy or are sincere in trying to resolve this, the ONLY way I will feel as if it is resolved to my satisfaction is when I have $****** back in my account and, as I had to close the account I used for this transaction as I could not trust them with the access, I will only accept a cashiers check or money order addressed to you or a law enforcement agency, made out to ****************  If I must go beyond the BBB to retrieve this money, I will include all bank fees as well as any additional costs and fees such as attorney and filing fees which could easily be twice whats owed or more. I'd appreciate if they would quickly resolve this as I cannot handle stress at all and this is causing me alot of stress.  I am a sick woman with a very very low income and that kind of loss rolls over every month and hurts still to this day.  I would like to put it behind me as soon as possible.

  Thank you for your assistance in this matter.  It is good to know there is a path we can take to resolve this before having to go through the legal system which no one wants I am sure.  If they are serious about their desire to be reputable and customer oriented, I am sure they will want to resolve this.  Any smart business owner would gladly pay $200.00 that isn't theirs to begin with, in order to maintain their reputation as it is a minor cost compared to the long-term damage that could be incurred from dishonest business practices.such as stealing money from their customers..

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/03/2022

  Hello ***,

  
  We do apologize if you went through this process. Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. Once the customer calls their bank to dispute a charge they receive a temporary credit while the bank investigates. We are debited for the charge at the same time. At the point we cannot give the customer a refund because the bank took back the money from us. If we show the customer made a legitimate charge the customer loses the temporary credit and we are paid. Even if we win the dispute we have fees to pay that exceed $75 for every dispute.

   

  Thank you

  Business Response

  Date: 10/31/2022

  Hello ***,
  
  We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.88 for 3 bottles so each bottle is $66.62. We are including 2 free bottles in that package so that brings the price down (divide $199.88 by 5) to $39.97 for each bottle. You also placed an additional order of the Botanical Farms CBD Capsules - (2 Bottles) for which you paid $59.99. 
   
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

   

  Thank you
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 3rd, I ordered 2 bottles of *** gummy bears from a company on the internet called Botanical Farms. I was charged $59.00 and $119.88 at the time of purchase. I received the gummy bears and in addition, 2 bottles of *** capsules in the mail, I DID NOT order the *** capsules and was charged $119.88. After numerous tries of trying to contact the company to send the product back, I finally got someone on the phone and was given an RMA number of ********* and was told to ship the product back for a full refund. I shipped them back on Feb 17th and they received them Feb 19th at 10:24 AM in ****** **. **** tracking number **********************. I called them on 3/3 and they told me it would take more time as the product was in the warehouse and the accounting had not been completed for the refund. I then called them 4/11 and was told they would refund my money. I then called them on 5/19 and was told they would refund my card. I then called one more time with the same line with no such refund. I want my money back that they charged me for a product I never ordered and shipped back to them in the amount of $119.88. This company is a rip off and are adding items to a order that was never ordered and refuse to credit my account even after I sent the product back that I never ordered in the first place.

  Business Response

  Date: 09/09/2022

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.  Thank you