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Business Profile

Health Products

Keto Burn Xtreme

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Keto Burn Xtreme's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keto Burn Xtreme has 8 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel my subscription i am getting billed ****** a month and the phone number listed is ************ this is not a valid number. I can't get this resolved.

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was placing an order with the company Keto **************cut Enhanced Weight Management while placing the order the ********** Require you to enter your personal information, Name, address and credit/debit information before you get the total cost of items ordered. Without the chance of canceling the order. It led you to believing it was one price but changing it to another. The order I believed I was only paying $39.00 by ordering three bottles and getting three bottles free. So the order price should have been a little over $119.00. Instead you were charged $79.00 each three bottles with three free the total price of $239.00. I tried canceling the within minutes of placing the order. I was told it could not be cancelled bc it had shipped. I told her on the order it would take 2 to 3 business days before it would ship. I told them there was no reason why they couldnt cancel the order. They refused. They told me they could reimburse me only $50.00 after taking the $239.00 from my account

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every 3 months we are receiving Keto+ ACV Gummies for the cost of $198.78. We have attempted to find ways to cancel the subscription but to no avail. The number that shows up on the bank statement goes nowhere. A ****** search provides no useful information to locate a link to the company to either CANCEL online or via phone call. There is literally no way to cancel this subscription from coming. We have so much we can open a store on our own. BOOSTKPRO should be banned from selling as once you order the trial, you are essentially stuck in a lifetime endless supply that won't stop nor stop charging the credit card. I would like my order to be stopped and no other charges to be posted from this company.

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase this product as a one-time purchase. I now receive this product every three months. I have called a number that is disconnected. I have not been able to stop the orders and the charges. I do not want this product and I want the charges to stop.

    • Initial Complaint

      Date:02/21/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to be charged $159 every three months for a supply since May 2023. I have reached out with the initial email and haven't received a response.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not EVER received or taken your product but YOU have billed me monthly of ******. I expect a refund for the last 6 months at the rate of ******. If not I WILL report you to the proper authorities.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cannot seem to cancel these gummies and they tried to charge our credit card continuously each month. They dont even work and we only agreed to get them since *************************** had said they work. We want to cancel this asap. We already told our credit card it was fraud and to deny the charge

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase this product as a one-time purchase. I now receive this product every three months. I have called a number that is disconnected. I have not been able to stop the orders and the charges.I do not want this product and I want the charges to stop.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased once and was not satisfied but kept the product. I have since discovered they are charging me monthly without my authorization.

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to contact seller by phone, email or website to cancel my monthly recurring purchase. The phone number is incorrect at ************.My last option is to cancel my 5/3 debit card so no additional recurring purchases can occur. And to hopefully receive a credit of this month's purchase if I **** the package "return to sender."I tried to contact the seller after last month's recurring purchase arrived with no luck so the December recurring purchase could be stopped. And, unfortunately I did not also cancel my 5/3 debit card in enough time either. Contacting my bank now - looking for a refund of 2-months charges.Appreciate your help, thank you.

    Keto Burn Xtreme is NOT a BBB Accredited Business.

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