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Business Profile

Computer Dealers

PCDestination, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is precisely like the first one on your list of complaints, except I ordered Windows 11 for $49,99 and did not receive the keys they promised so that I could download the Wndows Home Version. The date ordered was 7/9/23. I tried calling many times and could contact no one. No one called back on my phone number to resolve the issue. A few days later I called their number again aND ASKED THEM TO REFUND THE CREDIT CARD WITH $49.99. Today I see they put it through on my Discover card. I need a refund for resolution. They are a scam. ***************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 24 2022 I purchased the **************** software as a download.They emailed me the keys for the product, and said they would email a link where I could use the product key.No link came, and I was unable to use the product key.I attempted contacting them through the number provided in their email for customer service, but no one has ever returned my call. I also attempted to contact them through their customer service chat on their website, but no one ever responded. I believe this is a scam, because I provided my credit card information to purchase this software, and now have received no product, and am worried my credit card information was also taken.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PCDestination.com *********** ********************* 2021 on November 22 with a credit card, for $59.99. I got emails from the company with the details, product key, and links to help.The links simply opened a browser page at setup.office.com where you can enter a product key. I did, and got the error Error code: KEY_NOT_ACTIVATED Correlation ID: ************************************ I tried entering the key via phone, and every other way ********* gave - no go. I also just installed Office and tried to enter the key code within the software. No go. Nothing works, because the key I was given has not been activated by the company, so cannot be used. I "Submitted a request" via their website, but nobody answered. This is a scam company that should be shut down. I would like my $59.99 back.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a scam. The links on the page and emailed to me after paying for the product did not open. I feel foolish because there are red flags I ignored. The site is a collection of copied logos and copied duplicates from multiple sites. The page is a wee bit blurry. I asked for a refund but I don't really expect to receive it. ****** learned.

  • Initial Complaint

    Date:08/18/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2013 ********* Word Software and it wouldn't download or install. Contacted them 4 times about the issue and never received a reply. ~$25 down the drain.

    Customer Answer

    Date: 08/30/2022

    I have had no response or contact from this business.

PCDestination, LLC is NOT a BBB Accredited Business.

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