Complaints

This profile includes complaints for Raging Lion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Raging Lion

  PO Box 153201 Ste 1093 Tampa, FL 33684-3201

• 

  Raging Lion

  2215 Steeles Ave W North York, ON M3J 3N2

• 

  Raging Lion

  580 Middletown Blvd STE 240 Langhorne, PA 19047-1827

• 

  Raging Lion

  2102 Ryan Rd De Pere, WI 54115-7100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never received any product whether it be trial period or any order from this company 'Raging Lion', but a debt collection agency 'Structured Settlement' called me stating I owed $118 as a debt provided by 'Raging Lion' from year 2019. Given that I have never ordered anything from this company, I believe this is an attempt by a bad actor to gain monetarily. Also, reading other complaints on BBB regarding this company, it seems like other consumers are getting the same calls for different amounts of money. I'm not 100% sure how to maneuver through this issue, a 'Raging Lion' debt nor a debt owed to 'Structured Settlement' shows on my Credit Karma credit report.

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a SCAM! Years ago I paid the $6.95 shipping and handling to try a product. I cancelled the order and they kept charging my card. We disputed and paid some collections agency at the time and we thought all was handling. Now, another collection agency is calling saying we owe expedited shipping fees of $9.95 and and charge back fees of $40 for two of the products. This is such a scam. We were told years ago that we were all settled up with this company which was a scam to begin with. They are criminals and we should not owe them any more money. We haven't received any additional product.

  Business Response

  Date: 01/19/2024

  The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
  
  With this situation our records indicate that the customer had disputed both their initial shipping charges as well as the expedited shipping charge which were for the bottles that were received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.

  Additionally with this situation our records indicate that the customer had disputed their ****** charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.

  Lastly with this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.

  In our defense here are the tracking details to show the products were delivered also with the ** address where the orders originated from.
  
  Created On
  Aug 27, 2019, 4:17:32 AM
  
  Shipped On
  Aug 27, 2019, 2:28:52 PM
  
  Delivered On
  Aug 30, 2019, 8:00:00 AM
  
  ** Address:    174.235.4.80    , *************

  
  Furthermore, there was never a call or email received in regards to a cancellation request. No returns were received.

  As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.
  
  We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
  
  We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

   

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call today, 8/15/2023 from a ******* @ ************ the message said to call him back at ************. I spoke to a woman stating that I was being charged for a Raging Lions supplement of $119 that I purchased in 2019. They claim to have a tracking # showing it was delivered to my house, but no signature proving that I signed and actually received whatever they supposedly sent me and an IP address linking the order to me. The card that was charged was my CC, during that time I did have charges that I didn't recognize and had reported it to my CC company and had to cancel my card as more charges were being attempted. The woman I spoke to implied that it must have been my(now ex-husband) who ordered. I was told that since I refused to reconcile this debt that it would be referred to "lawyers in my county". I don't know what these supplements are that this woman is talking about. I never received anything. It was a huge hassle back in 2019 with my credit card to get all the charges figured out. I thought it was done then, and now 4yrs later it is coming back again. The woman was very threatening and not pleasant. I would like any further collection attempts to stop and for there not to be any affect on my credit and no legal action to take place.

  Business Response

  Date: 08/23/2023

  The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
  
  With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
  

  In our defense here are the tracking details to show the products were delivered also with the ** address where the orders originated from.
  
  Created On
  Dec 25, 2019, 5:05:40 AM
  
  Shipped On
  Dec 26, 2019, 2:12:50 PM
  
  Delivered On
  Jan 2, 2020, 7:22:00 AM
  
  ** Address:    107.77.208.78    , ** *************
  
  Additionally, this shows as the first interaction on the account. There was never a call or email received in regards to a cancellation request. No returns were received.

  
  As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.
  
  We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
  
  We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill form structured settlement from *********, ****** for $119.97 on 5-10-2023 Id# ********. Original account of#********. Original Creditor TRS Limited. Current *************************** Services LLC. And another one from structured Settlement From *********, ****** for $119.97 on 5-10-2023 Id #******** Original account # ********. Original Creditor TRS Limited Current Creditor Nationwide ***************** LLC. I received these bills from structured Settlement ********************************************************************************************************* telephone # ************. They claim I ordered without paying this on 1-5-2021 and 1-6-2021. I don't remember buying these things. It is not something I would buy.

  Business Response

  Date: 05/25/2023

  The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
  
  With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.

  In our defense here are the tracking details to show the products were delivered also with the ** address where the orders originated from.
  
  Created On
  Dec 23, 2020, 5:12:38 AM
  
  Shipped On
  Dec 23, 2020, 6:50:00 PM
  
  Delivered On
  Dec 28, 2020, 8:12:00 AM
  
  ** Address:    73.204.17.73    Hollywood, ** ***** *************
  
  Additionally, this shows as the first interaction on the account. There was never a call or email received in regards to as cancellation request. No returns were received.
  
  As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with ** whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.
  
  We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
  
  We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam. Sometime in 2020, I received an email which purported to be from **** of America advertising a reward upon completing a survey. I completed the survey and my reward was free bottles of Raging Lion for which I was only responsible for the shipping fee of $6.95. My credit card was charged for the shipping fee. I received an additional charge of $119.00 on my credit card. I disputed the $119.00 charge and canceled my card to stop any further charges. I have been receiving calls from a collection company called Structured Settlement threatening to report to credit bureaus. On one call, I was told I owed $138.00, on a different call, the agent said I owed $150.00. The calls are becoming a harassment. I want this company to stop calling me and threatening to report a non-existent debt to credit bureaus.

  Business Response

  Date: 10/26/2022

  We apologize for the delay in response in addressing this complaint.
  
  The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
  
  With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer for one of the bottles after the trial was unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
  
  Additionally with this situation our records indicate that the customer had disputed their ****** charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
  

  In our defense our records indicate that a call was made to return the product however no returns were ever received and that is the reason for one of the accounts in collections and as mentioned in the above the other was disputed.
  

  03/21/2020 12:02AM - Order was setup for a return by IVR

  03/21/2020 12:15am - RMA # ( ****************** )

  03/21/2020 12:25AM 1. BANK REP: ********* REASON FOR CALL: Refund request
  3. INTERACTIONS: cci to get a refund | adv cm abt offer terms | wyl tallking to the cm, cm hang up
  4. Resolution Notes: explained offer terms
  5. OTHER DETAILS: n/a

  
  As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.
  
  We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
  
  We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** has assured that they will remove me from their collections database and cease calling my number. This resolution is satisfactory to me provided that the company abides by its promises. I will be sure to update the complaint if I receive any call from the company regarding the account.
  
  *********************************************

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account but i never return the bottle It was never mentioned to return the product.

  Business Response

  Date: 10/26/2022

  We apologize for the delay in response in addressing this complaint.
  
  The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
  
  With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
  
  As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.
  
  We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
  
  We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
  

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls from collectors and today a call from a company called structured settlement. They claimed I owed 3 hundred dollars for a product I neither ordered or received. About 2 years ago I was alerted by my bank of some odd charges which I stopped and canceled my card. This raging lion was one of them among several other charges that were fraudulent. I have explained this on several occasions and they call again every few months. They have threatened my credit and other actions. Again I did not order or receive.

  Business Response

  Date: 09/07/2022

  The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and aare asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
  
  With this situation our records indicate that the customer had disputed one of their initial shipping charges which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
   
  Also with this situation our records indicate that the customer had disputed their ****** charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.

  In our defense here are the tracking details to show the products were delivered also with the ** address where the orders originated from.
  
  Created On
  Feb 6, 2020, 5:17:20 AM
  
  Shipped On
  Feb 6, 2020, 2:41:31 PM

  ** Address:    174.223.141.145    *************************************************************************, this shows as the first interaction on the account. There was never a call or email received in regards to a cancellation.

  To update the case, upon researching this complaint we were able to see that we have now received the products back.

  We have removed the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.
  
  We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.