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Business Profile

Online Event Registration

IRONMAN World Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for IRONMAN World Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

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IRONMAN World Headquarters has 4 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint on behalf of the island residents of ****** County. Ironman has changed its event schedule and the news was not officially released as a public announcement so that all islanders on the west side, could prepare for race days. On race days, we must request time off work (roads are closed), we can't get to and from our airport, we must rearrange our lives at costs to us. (Ironman does not compensate businesses that have to close, people who have to take off work, or people who are unfortunate enough have purchased a ticket to *********** airport and will be stranded there or can't get to their flights due to racers using our only access route to the airport). I'm attaching a copy of the letter I sent to Ironman **** ******************************* on 09/06/22. I have received no response from them. In the meantime, ******** Airlines has agreed to waive my change fee, so I am working on that with them. They rebooked me, but then had to cancel that rebooking and I have to rebook another time. (BBB complaint #********).Thank you for intervening and helping us islanders to get a response from the Ironman.

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ironman is a very disappointing company to work with. I would not recommend them to anyone.
      I signed up for an Ironman race in 2020. The race was cancelled due to Covid. Ironman requested they retain my payment and provide me with a credit, which I agreed to as I understood that Covid was not their fault. I delayed my entry for a year later then 2022. Unfortunately, I am injured and unable to race this year - I requested to defer my race to 2023 when I would be healthy enough to compete.

      Ironman refused to consider moving my entry to next year and my entire entrance fee is forfeit - so I've essentially paid Ironman for nothing.

      I am disappointed that I didn't demand my money back in 2020; rather than doing Ironman a favor by allowing them to retain my entrance fee. I will never use this brand again and will talk to members of my triathlon team to do the same. It's a shame but there are many other long distance race brands out there that I would recommend instead of Ironman.

      I would normally be requesting a deferment to next year, but am so frustrated with the service Ironman provided, that I am requesting a refund.

    IRONMAN World Headquarters is NOT a BBB Accredited Business.

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