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Business Profile

Painting Contractors

Painters on Demand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2021 I had my house painted and in December 2021 we noticed paint chipping on our front steps. We communicated with Painters on Demand and they sent a reprehensive out to look at the issue. Since the work is still under warranty, after a few months, they proceeded to remove the paint and repaint the steps. After another few months, the paint started to bubble and chip again. I contacted painters on demand several times and a representative stated he was going to contact the paint manufacturer to try to make sure the correct paint was being used. A few months went by and I had to reach out to them to get the response We are still waiting for the paint rep. ******* more months went by without a communication response back I reached out to Painters on Demand ************ At that time I was told that PD was purchased and the company now responsible for my warranty work is Sir *********************** I reached out to Sir ********************** and they said they are not the company that painted my home. Since my invoice and payment were to Painters on Demand, they should be responsible for the warranty work. I had another company come out to inspect the steps and they stated that they needed to strip the paint off the brick and address the mold issue that formed under the paint. I just want whats fair and what I already paid for before a lawyer gets involved.

    Business Response

    Date: 01/22/2024

    The current owners of POD, LLC dba Painters On Demand purchased the assets of the commercial business in Septemer 2021. The Residential assets still belong to & are the responsibility of the original owner, *************************. ************************* owns & operated Sir *********************** on Sir *********************** website it references Painters On Demand. As a gesture of good faith the Vice President of POD, LLC offered the complaintant a credit with ******************************* to purchase materials. If you have any further questions or concerns, please do not hesitate to contact me! *******************************, *************** Director; Direct:************ 

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