Reviews

Review Details

• Review fromCaroline C

  Date: 04/30/2023

  5 stars
  Hive Manager Ben was responsive to my requests. He returned my emails and calls promptly and answered my questions
  

• Review fromPeter

  Date: 11/21/2022

  1 star

  Peter

  Date: 11/21/2022

  Mediocracy at its finest. Extremely unprofessional in the way they approach just about everything. Hive took a full 2 years to complete the project, and 1 full year after we were originally told it was to be completed. The original project manager, Steve, hardly ever came on site and was impossible to get ahold of. There was a period of roughly 4 months where he never called me back and I had to search out the owners information in order to find out what was going on. 14 months into the project they had to redesign the deck because the project manager never took the time to vet the drawings and the elevations weren't accurate. Instead of apologizing, they complained about how it was going to cost them more money in concrete and stucco and asked me if I was willing to pay more. They didn't send anyone out to prep the site before gunite and I had to spend hours scraping gunite off my eaves and fence. Their response was "it is what it is". They destroyed my neighbors fence during the dig which isn't a huge ordeal because accidents happen, but it took them several months to replace it. They tried more than once to get one of their handymen out to replace just the broken section with a cheap Home Depot panel which didn't even match the original fence. I had to approach Robert about it after the city started sending me violation notices. Hive never installed construction fence around the project and I had to field court dates from the city because of multiple violations. They fired 3 project managers during the course of the build and each new person that took over was about as unreachable, unreliable, and unprofessional as the previous. The majority of the subs that I spoke with told me they were either ending their relationship with Hive or strongly considering it in the near future. Almost every single project that was done had to be fixed or redone. Lots of pool builders out there. Make a better decision than I did.

  Hive Outdoor Living, LLC

  Date: 11/23/2022

  Mr. *******, Hive Outdoor is far from perfect, especially in todays climate. But no matter what happens we never quit until our customers pool is as good as it can be. That being said, we knew you were going to leave a bad review, when we did not agree to give you money for any pain and suffering that you felt you might have gone through. The truth is, that construction is never perfect, it’s the integrity one has to stick with a project until it’s completed. We went above and beyond for you, doing things that we’d never do for anyone. We encourage you to share completed photos and let everyone know how your finished pool looks. Regardless, we will always be here for you with any future warranty work that might arise or any questions you might have.