Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hacked in December - January 2022 /2023 for approximately $6000.00 . I mailed and emailed all the disputes, and police reports. I called multiple times during this 11 months. I also resubmitted all the paperwork another 2 times throughout the year. Swift prepaid said they would stay in contact with me by phone, they have yet called me in almost a year. I have to call them almost every day for the past 3 weeks. I need this resolved its been a year and this company wont respond or get me a credit. If they need any supporting documents i have them all with me

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/11/23 I purchased tix using a card. I tried to get a refund from the company and they said do. went to swift starting online, then via mail and phone and got no assistance with them helping me obtain a credit. I was given multiple different answers and responses and variously told to fax, mail etc

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was to receive a $200 rebate from a CooperVision purchase. I submitted my information on April 24, 2023 and waited the thirty days for the card to arrive. I called to check the status on May 31, 2023 and was told by ********* that the card had been stolen and all funds were used. He sent me the list of charges and asked that I send in a "Customer Statement of Disputed Transactions" which I sent over on June 1, 2023. I followed up on July 5, 2023 and spoke with *****. She said that none of the transactions were denied and transferred me to Holland. ******* stated that I would receive the card within **** days. On July 13, 2023 I received a card with a $138.16 rebate. I called and spoke with ******* who stated that I would receive the remaining $61.84 balance by August 6, 2023. Today is August 8, 2023 and I just called and spoke with *** who said that they do not represent CooperVision.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a *** Member Pay travel debit card, ending in ****, in 2021. The financial issuer of this card is this company. In 09/2022 the card was reloaded at the *** office with $500, in anticipation of a trip. The trip was cancelled and another trip was not possible until 01/2023. Prior to that trip, I called the number on the back of the card and the recording stated that the card balance was $27. I had only used the card for about $50 of spending right after reloading it. The balance was supposed to be $506. The card was in my desk drawer from late 09/2022 until 01/2023 when I checked the balance.After getting the $27 balance info, I called the number on the card back *************) right away and spoke to a Rep named *****. She advised that they would freeze the card and send me dispute forms to file. I soon received a letter saying the card was cancelled. In very short order I received six more letters, each one showing one transaction. The six transactions, in total, comprise all of the missing money. Each of the letters stated that no error occurred and they determined that I had authorized the transactions, which is totaly false. The card had been in my desk drawer the entire time and no one else had access to it. Furthermore, the dates of the false transactions were from 11/1-5/2022, a period during which my wife and I were both at home sick. I was never given any opportunity to file any dispute information.I called the number on the letters *************), which is a number listed for this company (the letterhead gives the name as Pathward Managed). I was told by Rep *** that he would send me the info which they had relied on (the letters stated that I was entitled to that info). He also said to *** them a request to reconsider my claim (for which the letters show a claim number of F2300800115). I sent the *** immediately.After more than two weeks, I called again and was told ***'s info was incorrect. CASE CLOSED!

  Business Response

  Date: 04/14/2023

  Please see attached.

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The response sent by this company seems to be a confused request for an account number, based on receiving ********************'s letter stating that they have not responded to the complaint.  This complaint has been resolved because I have received the refund requested.  This resolution was due to the efforts of AAA **** (the seller of the debit card in question), and not due to the actions of this incompetent company. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided a $150 debit card as a benefit from my employer as part of the Well ********* Program. The card was administered through prepaidcardstatus.com. The cards come activated and ready for use, and upon attempting to use it, I realized that a number of fraudulent transactions had already been performed or attempted with the card, leaving me with an actual balance of $1.01. The main fraudulent transaction occurred on 2/21/2022 at **** ********************* ***********, ******, in the amount of $148.99.After several phone calls and three dispute forms sent to the prepaid card company, they are refusing to refund or replace my card without explanation. I'm often promised case escalation and rapid responses, which never occur. Phone calls are usually transferred across multiple offices/areas with no clear traceback or resolution to any problem. At this point I suspect that the company itself may be defrauding me by ignoring or slow-walking my claims and refusing to refund the money or send me a new card with the appropriate amount refunded. I simply would like a new card with the full amount I'm owed ($150) sent to me.I've attached the most recent dispute form I've sent to the company. My previous dispute claim number is F2228601049. I've also attached the most recent letter rejecting my last dispute with no explanation. Again, the company is at fault and provided me with an unsecure card, and has since ignored or slow-walked my attempts at getting a refund or new card.