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Business Profile

Property Management

Richman Property Services, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Richman Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Richman Property Services, Inc. has 81 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This office is always closed. This apartment is dirty. The maintenance request are ignored or falsely selected as resolved. I had termites in the apartment, they sent someone here to look around and tell me "if I see a swarm termites thats when I should reach out". Mind you, I reached out and told the rent office lady, *******, who told me to submit for pest control and told her it was termites just for her to tell me "pest control doesn't cover termites I will send someone else to spray the apartment" and still to this day NO ONE HAS COME. Im waiting a month PLUS on a mailbox key because this office is ALWAYS closed. Its closed for majority of August! Rent was increased twice within one month, for what? I am not sure this apartment is soooo low quality. The compactor is always broken so there is a million trash bags piled up multiple times out of the week. Pest control does not come so I dont know what I am paying for exactly. Everything in the gym is broken, the pool is broken, like this is a very broken community so I dont understand the increases. I pay my rent EARLY every month, I never had a problem with paying rent but AUTUMN PLACE APTS is a scam. I don't see why there was a rent increase, none of the increase is being out into the condition of these apartments so what was the point. Im just tired of this, I uphold my part of the lease while you handle me any type of way and Im continuously spending my hard earned money. Im sick of it.

      Customer Answer

      Date: 08/12/2022

      ***Document Attached***
      pictures of the office constantly closed, my encounter about the termites that never got resolved, my key inquiry from July, and the office being closed for majority of August including the first week of August they were closed... which means the office was only open for about 4 days out of 31. How helpful...
      See Attachment/File: 315225CC-712A-4E9C-****-C6EB2F1267A5

      Customer Answer

      Date: 08/12/2022

      ***Document Attached***
      pictures of the office constantly closed, my encounter about the termites that never got resolved, my key inquiry from July, and the office being closed for majority of August including the first week of August they were closed... which means the office was only open for about 4 days out of 31. How helpful... I also have evidence of this office being closed majority of each month since i moved in August of 2021. There hasn't been one month where the office was open on the hours listed online. Unacceptable.
      See Attachment/File: 63CCAAA3-6C73-4D93-B0E3-2439C3725C16

    • Initial Complaint

      Date:06/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to contact this company for 4 weeks now and have gotten zero response. I have left a voicemail almost everyday. I have emailed them almost everyday. I don't know how much more I can do. I applied to all the riverview and brandon and tampa locations. I dont think anyone works at this business at this point.

    • Initial Complaint

      Date:06/27/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Spanish Trace Resident. During the 1st month of May, I received a notice from the management that the rent would increase to adjust to my income. Since I have been working since 02/24/2022, I wrote to let them know that I am currently only receiving a reemployment check so my income has significantly decreased and asked them to please adjust the rental fees to my current income or to keep the same rate while I am looking for a new house to move out without holding it against me since we signed a 12 months lease agreement. The manager called me and said that I could move out anytime and they would not make me pay a fee nor report to my credit. I just had to give them a 30 days notice. I received my bill for June in the mail. It showed $923.73 that I have paid off on time as usual on 06/03/2022. Now I received the bill for next month and it is showing a balance of $188.00. I went to the office and the manager couldn't give me an explanation about it. She just told me that I knew that the rent would increase but I paid off the exact amount on the bill they sent me. I am still looking for a new house but haven't found one yet. I am committed to pay my bills on time and completely as I have always done in 3 years living here and this, even though I am not working. But here, at this point, I feel like I have been trapped.

    Richman Property Services, Inc. is NOT a BBB Accredited Business.

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