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Business Profile

Real Estate Services

Voxtur

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

This profile includes complaints for Voxtur's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Voxtur has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Voxtur

      5404 Cypress Center Dr STE 300 Tampa, FL 33609-1023

    • Voxtur

      3115 Melrose Dr STE 130 Carlsbad, CA 92010-6690

    • Voxtur

      175 Bloor Street E Ste 1105 Toronto, ON M4W 3R8

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a complaint regarding an unresolved matter related to my home closing, which took place on March 24, 2023. At the time, Voxtur was listed as the title holder involved in the transaction.During the closing process, I was charged excessive fees. My realtor made several attempts to retrieve the funds owed to me, but these efforts were unsuccessful. On January 21, 2025, I received an email from ******* ******, a National Title Examiner from Voxtur, requesting verification of my address, stating that a check owed to me was ready to be sent. A check for $337.00. Unfortunately, I never received the check.Since then, I have made numerous attempts to follow up with both Ms. ****** and her supervisor, Mr. **** *****, but I have yet to receive a response or resolution. The lack of communication and accountability is deeply concerning.

      Business Response

      Date: 04/24/2025

      Response to Complaint ID: ********

      Dear Ms. ************************** you for the opportunity to respond to the consumer complaint submitted regarding an outstanding refund owed. Voxtur Settlement Services, LLC,served as the title company responsible for handling the settlement of the transaction referenced in the complaint.

      In January 2025, one of our representatives, Ms. ******* ******,contacted Ms. ****** to confirm the mailing address for the issuance of this refund. A check was issued on or about January 22, 2025; however, based on the complaint, it appears the check was never received. Upon review, we believe this may have been due to a typographical error in the address printed on the check.

      Additionally, we acknowledge that the consumer's follow-up attempts unfortunately went unanswered. The individuals that Ms. ****** reached out to are no longer employed by Voxtur, which contributed to the breakdown of communication.

      We sincerely apologize for the delay and for any inconvenience this situation has caused. In an effort to resolve this matter promptly and professionally, we are reissuing a check for the refund owed, in the amount of $337.00. The check will be mailed via ***** 2-Day Shipping to ensure accurate and timely delivery. Tracking No.: 8807 8443 1160. A copy of the refund check and shipping label are uploaded with this response.

      We appreciate the consumers patience and understanding, and we remain committed to ensuring a satisfactory resolution.

      Customer Answer

      Date: 05/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Sincerely,

      ****** ******

    Voxtur is NOT a BBB Accredited Business.

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