Complaints

This profile includes complaints for Auto Club South Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Auto Club South Insurance Company

  9125 Henderson Rd Tampa, FL 33634-1153

• 

  Auto Club South Insurance Company

  PO Box 13368 Saint Petersburg, FL 33733-3368

• 

  Auto Club South Insurance Company

  PO Box 31087 Tampa, FL 33631-3087

• 

  Auto Club South Insurance Company

  14755 N Dale Mabry Hwy Tampa, FL 33618-2025

• 

  Auto Club South Insurance Company

  180 Fountain Pkwy N St Petersburg, FL 33716-1205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2024 ************* replaced the battery in my 2017 **** Fusion Sport. The battery was being drained by the defective alternator which the *** tech knew but never told me about. Yesterday, July 2025, my battery was dying again and the ******** confirmed that the tech last year should have informed me. Now I'm told that the battery is not under warranty because of the alternator drain. I spoke to **** # ***** who informed me that that's not the tech's job and there's nothing he can do. It is the tech's job to tell you everything he's found that's the problem with your vehicle. I'm a 42 year member of *** and I'm very disappointed in their service. I've noticed also that according to ****** ratings, *** is only rated 1.9 which is awful. They used to be a lot better.I need to have my battery replaced at no charge because it should still be under warranty.

  Business Response

  Date: 07/23/2025

  We spoke with Mr. ****** on 7/23/2025 via telephone and the matter was resolved.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Un driver que trabaja para la compaa me rompi y me robo una pieza de mi auto cuando me estaba remorcando el carro y la pieza era necesaria para el funcionamiento ********* y la seguridad de mi carro yo se los comunique a la compaa de la AAA y ellos me pidieron un estimado que yo les mande y nunca me pagaron para atrs por que yo tube que pagar por las reparaciones esto ocurri en el mes ******** del *** 2025

  Business Response

  Date: 07/16/2025

  We spoke with Mr. ***** on 07/16/2025 via telephone and are working diligently to resolve this matter for them. We will provide an additional update once we have closure on this case for Mr. ******

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23591157
  
  I am rejecting this response because: ellos no estan asiendo lo que ellos me prometieron y dicen sus politicas que ***** hacer cuando un caso asi sucede ellos quedaron en pagar los gastos en el robo y el mal manejamiento que ellos tubieron al remorcar mi auto.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/18/2025

  Again, we spoke with Mr. ***** on 07/16/2025 via telephone and are working diligently to resolve this matter for them. We will provide an additional update once we have closure on this case for Mr. ******

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23591157
  
  I am rejecting this response because:
  
  Sincerely,
  He dont provid me with a resomution he only enter in  a debate with me about something the truck driver never do is put the extra tire in my car to bring it to my Aparment he dont provid me with a form of payment of what i pay to fix the car when AAA broke it and tbat what AAA promise me in the phone the it have to do

  ******** *****

  Business Response

  Date: 07/24/2025

  We spoke with Mr. ***** on July 17, 2025, regarding his concerns and he has been unable to provide specific information or details to substantiate his allegations.  He also reported that he no longer owns the vehicle. We have informed Mr. ***** that we are closing the file on this matter based on the limited amount of information provided to us.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Bait& Switch? False Advertising? On or about the second week in June 2025,I called ************** AAA to tow my golf cart to the repair shop. *** has a record and probably a recording of these June calls. I have AAA Florida membership 429 014 ***** 80 207 Premier which provides fora free golf cart tow. I ended up speaking to three women, all of whom were polite. I was polite to each. The first ***** was about to dispatch a tow truck then suddenly said there was a change in the membership benefit, they would no longer tow my golf cart. I protested, asked to speak to a supervisor. Spoke to a second ***** who told me she was sorry, but their policy had changed. I asked to speak to another level of management. The third ***** told me the same thing. One of the women told me I was notified by letter/email of the change in policy. ****. I have been amember of *********** since at least 2017. The last time I had reason to call *** was about 7 or 8 months ago (*** had a record of the call ) to get a tow truck for my car. Although I was promised a tow truck, one never arrived! *** prevented me from following up after we waited a long time,via a computer program which prevented me from speaking to a human. I just got a recording a truck is dispatched.Finally, I used my husbands phone to reach a ***** in *****. She told me no truck had ever been dispatched because they did not have any truck who would take the call. If I hadnt defeated the computer to reach a human we would have been stuck for more hours! I did not complain at that time figuring things happen from time to time. I find **** refusal to tow my golf cart as promised, unacceptable. Its also mistreatment of gullible senior citizens most likely to have golf carts. (Im 71 years old). We ended up towing the golf cart for about ****** . Obviously, the trustworthy business ethics course was totow the golf cart in at no charge , recent policy change or no. Can BBB please help ?

  Business Response

  Date: 07/03/2025

  We have attempted to reach Ms. ***** on June 3, 2025, via telephone but have been unable to reach her to resolve the matter. In the event she contacts us, we will resolve the matter directly with her.     

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a long time customer of AAA I am disgusted with the poor customer service that i am receiving. My policy was due to renew on 6/15/25, but the payment declined. I Called on 6/16/25 and spoke with a ***resentative. I asked if she can change my policy to 6 month payments and she said she will submit a request. I called back a couple of days later and another ***resentative told me the same thing and he said I will get an update via policy document notification and I can make the payment once it is changed to 6 months payment . On 6/22 i get an email that my policy is cancelled so I called on 6/23. I spoke with a *** named ***** **** 6/23 at 8:01 an/m and she told me that if I pay $135 they will reinstate my policy and it will be 5 remaining monthly payments. I called back again and spoke with ****** ****** and she reassured me the same thing. Come to find out *** has my ************************************** I need for this to be resolved or I will remove ALL of my business from ***

  Business Response

  Date: 06/24/2025

  HELLO,

  THIS POLICY IS ACTIVE AND HAVE BEEN REINSTATED.

  AAA-ACG

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an auto insurance claim on August 3rd, 2023 for not at fault claim and the claim was already processed. But the *** insurance company flagged it as "At Fault" incident. I sent an email asking them to correct it, but never received a reply. The email copy is attached to this complaint. This wrongly flagged claim is affecting me to get best quotes for my auto insurance.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  AAA called and resolved this issue with me.  Thanks for your help. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a home/auto insurance package policy with AAA Insurance ********* Insurance Company of *******. I also have FEMA flood policy that I purchase thru AAA Insurance ********* Insurance Company of *******. These policies are for the address I recently lived at: ********************************************************************************************. But I moved to ************** and sold my house in ******* with a closing date of June 5, 2025. I have home insurance for my NM Home with State Farm insurance since February 7, 2025, and an NM Auto policy with State Farm since March 11, 2025.I have been trying to cancel my home/auto insurance package policy with AAA Insurance ********* Insurance Company of ******* since my Florida home sale closing date of June 5, 2025.I have also been trying to cancel my FEMA flood policy that I purchased thru AAA Insurance ********* Insurance Company of ******* since my Florida home sale closing date of June 5, 2025.I have made multiple calls (nine) to AAA and have spent hours on the phone with various agents since June 5, 2025 trying to cancel these two policies and I am getting nowhere due to sheer incompetence, inexperience, greed, or scam..My Package policy number is PKG701220458 with term from Nov. 20, 2024-Nov 20 2025. I paid $5057.62 for this policy with a **** card on November 20, ******* FEMA Flood policy that was purchased thru AAA is #********** with term from Dec. 20, 2024-Dec 20 2025. I paid $930.00 for this policy with a **** card on October 30, 2024.I emailed to AAA copies of my NM Home and Auto insurance policies, and my FL home sale settlement documents so I am not providing them again with this complaint. *** owes me a refund for the prorated cost of both of these policies to my original requested date of cancellation which was June 5, 2025. This is my money that they are withholding from me, and I demand a refund be made to my **** card, which was my original form of payment, as soon as possible.

  Business Response

  Date: 06/18/2025

  Hello,
  

  This customer lives is NM which isn't a part of our ACG footprint. Please go to ******* to find the appropriate club.
  

  AAA-ACG

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23482252
  
  I am rejecting this response because:

  This is a blow-off reply. 

  Since I was getting nowhere working with AAA Insurance ********* Insurance Company of ******* to cancel these policies, I called AAA of ********** on June 17, 2025 around 5:00 pm to ask if they can help me cancel these AAA Auto Insurance of Florida policies. He called AAA of Florida to talk to someone who could help me but due to eastern time zone, he could not reach anyone. So no, Florida AAA policies are to be cancelled by the Florida AAA entities that issued them, not AAA of ***********

  
  Let me repeat the details of my case. 

  
  When I lived in *****************, *******, I purchased have a home/auto insurance package policy with AAA Insurance ********* Insurance Company of *************************************-3107.

  
  I also purchased a 2025 FEMA flood policy through Auto Club South Insurance Company, Flood Insurance Processing Center, P.O. *****************************
  I have sold my house in ******* and now live in ********** so I need to cancel the auto/home and FEMA Flood polices I purchased for my Florida home as described above.

  
  If you do not represent these two entities below who issued my two policies, please refer me the correct AAA entity/entities where this letter of complaint should be forwarded:
  1) AAA Insurance ********* Insurance Company of *************************************-3107.
  2) Auto Club South Insurance Company, Flood Insurance Processing Center, P.O. *****************************

  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/02/2025

  HELLO,
  

  PER REVIEW OF THE PACKAGE POLICY IS SHOWS POLICY WAS CANCELLED BACK ON 06/05/2025. A REFUND WAS SENT BACK TO CREDIT CARD ON FILE ON 06/17/2025 IN THE AMOUNT OF $2,326.96. THIS IS A PACKAGE POLICY, WHICH INCLUDES AUTO AND HOME. YOU WOULD NEED TO CONTACT **** TO CANCEL FLOOD POLICY.

  AAA-ACG

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23482252
  
  I am rejecting this response because:

  Yes, it took AAA Insurance ********* Insurance Company of ******* nearly one month to correctly cancel my home and auto policy back-dated to June 5, 2025 which was the date of the sale of my Florida home, and refund the remaining amount to my credit card.  The level of effort to accomplish this simple task was ridiculous, and my repeated phone calls with AAA were ongoing as I submitted my BBB complaint and response.

  
  You are incorrect, I bought the **** flood policy through Auto Club South Insurance Company, Flood Insurance *****************, and Auto Club South Insurance Company, Flood Insurance ***************** needs to submit the policy cancellation request to **** on my behalf. 

  
  As of the date of this response, I am still waiting for Auto Club South Insurance Company, Flood Insurance ***************** to cancel and refund my **** Flood policy back-dated to June 5, 2025 which was the date of the sale of my Florida home. I was told by *** on June 27, 2025 that my **** flood policy was cancelled and that it will take at least 15 days to receive a check. 

  
  But I no longer trust what AAA tells me, because I have been told several times by them previously that my **** flood policy was cancelled, only to find out a couple days later that the cancellation was cancelled.  Therefore, I am not closing out this BBB complaint until my **** flood policy is cancelled and funds for the remainder of the unused policy are refunded to me and a check is in my hands.   

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AAA home owners insurance premium notice was sent to Rocket Mortgage for payment from my escrow account on2/28/25. Rocket Mortgage cut the check to AAA for the $3,426.67premium on 3/4/2025, & the check cleared on 4/11/2025. I received a notice of cancellation for my AAA HO insurance on 4/3/2025; my insurance agent, ***** ******, advised me to pay the premium since he said there was no record of *** ever receiving the premium from Rocket; I paid the entire premium on 4/4/2025 using my AAA ***** In the meantime, I contacted Rocket abt the premium & got the dates the check was cut and when it was cleared(see above). On about 5/5/2025 I received a check from AAA South for $1463.41 for partial return of my premium payment. I have tried repeatedly with no satisfaction to get AAA to return the premium I paid out of pocket since the premium was paid by ***************. Finally, my agent told me 6/4/2025 that *** is keeping my $3,426.67 pmt and paying my monthly premiums from it. I advised him that is illegal, and demanded a check for the remaining amount be sent to me no later than 6/12/2025. To date I have not received a check or a response. I want AAA to return the premium less 2 monthly payments to me ****.

  Business Response

  Date: 07/03/2025

  Good Morning,
  
  I spoke with ***** yesterday after doing some research. Unfortunately, we processed the payment systematically. Below is a history of the events that took place. At this point because of the time that has passed the only refund that we could issue would be for $325.54 which would subsequently be requested back in July and Aug. After talking to the customer, she advised that she like us to leave it as it is but wasnt happy that AAA systematically applied her check without asking her. She said she was going to file a complaint with the Dept.of Insurance. 
  
  Please let me know if you have any questions.   
  
  It is package,with the home billed to mortgagee and the auto was set up on EFT.
  2/5: Renewal is produced with total premium of $5212.15 for the 3/27 renewal.
  2/27: Mortgagee Bill issued for home portion of $3258.89
  3/6: EFT invoice is issued for $167.78 for first installment
  3/27: EFT payment drafted for -$167.78
  3/28: Cancel Bill issued (mortgage payment not yet received), due by 4/14.
  4/4: Credit Card Payment made of $3,258.89
  4/7: Check payment received of $3,258.89
  -Note there were two $5 invoice fees charged for a total of $10 in fees.
  -At this point, the home and auto are paid in full, and there is a credit of $1463.41 triggered-
  4/22: Refund check issued for $1463.41
  -Insureds EFTs for ****** *** and **** did not draft as the auto portion has been paid. July and ****** are cancelled as well.-
  
  If the insured would like refunded, all we have available at this point is a total of $325.54.We could then set back up the July and ****** EFT drafts of $162.77 each to pull. We cannot refund the amount she is requesting as that would leave nothing paid on the auto portion and her policy would be past due and cancel. The only *** payment that has been made was March.
  The other option is if she would like to make a payment to cover the April **** premium for auto using a different method, we can refund back to the card she paid with on 4/4/25 and still bill for July and ******. We just need to ensure there is payment for the auto portion because the **** did not draft.

  AAA-ACG

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-25-25 at approximately 9:05pm I requested roadside assistance from ***. My wife's vehicle a 2022 Buick Encore had 2 flat tires which occurred in the city of ******, *** which is approximately 40 miles from my home in ********, **. When I arrived on scene and requested service I remained with the vehicle waiting over 2 1/2 hours no one arrived. As I communicated thru text messaging attempting to get updates it was like the response were automated response appearing to be similar in answer each time I communicated apologizing for the delay also saying they are working on finding a tow provider. Finally I was able to make contact with a live representative a couple of times trying to obtain a update but they pretty much said the same thing as the text messages. The last call I made the representative finally said they could not find a provider and that they would have to schedule me a tow in the morning. I left the vehicle parked on Private Property, drove home 40 miles and returned this morning finally getting the vehicle towed to its destination. I experienced a similar problem last year with *** when I requested service to have a flat tire changed but no one showed up at which time I ended up changing the tire myself at which time I had lower back problem issues. My whole thing is what if the vehicle had been disabled in an unsafe or desolate location and I did not have access to my second vehicle. THIS TYPE OF CUSTOMER SERVICE IS TOTALLY UNEXCEPTABLE AND VERY POOR !!! AT THIS TIME I'M REQUESTING A VERY FORMAL APPOLOGY FROM THIS COMPANY AND SOME TYPE OF CUSTOMER REWARD COMPENSATION FOR SUCH POOR SERVICE AND INCONVENIENCE. I HAVE BEEN A LOYAL CUSTOMER SINCE 2016 AND I EXPECT TO BE TREATED AS SUCH. I AWAIT YOUR RESPONSE, THANK YOU.

  Business Response

  Date: 06/02/2025

  Mr. ***** reported that he has experienced service delays and mentioned that he has been a long-time member. I apologized to the member for the inconvenience and offered compensation of 20 AAA dollars. This offer is based on the member's tenure of 8 years, as well as a service complaint from last year dated July 1, 2024, for which the member received $100.00 in AAA Dollars as an appeasement through POC to cover part of the membership cost. The member is now requesting coverage for the remaining portion of the membership, which relates to other household members, as further investigation has revealed. An apology email is being out to Mr. ***** as well as instructions on how to bypass the automated system as he had issues previously with the system.
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I purchased a 1 year membership for my daughter, ******* ****. I later found out that *** signed me up for automatic renewal which I was not aware of nor do I want. I called *** and spoke to a representative ****** ********. I requested to ****** the renewal membership and return the $58 taken from my account on 5/12. ****** assured me that it would be taken care off. It has not. I have called and emailed ****** in the *** Leesburg FL office multiple times to issue my credit which still has not happened. It is unacceptable to keep my money when I have asked multiple times to cancel the renewal as I am not interested in continuing any *** services.

  Business Response

  Date: 05/19/2025

  Please forward to AAA Northeast at ************************ for review/response. *****************************************

  Business Response

  Date: 05/21/2025

  I write in reply to this concern. The individual would need to contact AAA Auto Club South, where the membership is out of. 

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  My original complaint was addressed directly to AAA South (Orlando FL) and THEY rerouted my complaint to AAA Northeast.  Why don't your offices work together to resolve this matter instead of giving me the run around. This is extremely poor customer service.  

  Regards,

  Shira

   

   

  Business Response

  Date: 05/21/2025

  Hello,

  Unfortunately, this customer is in ** which isn't in our territory. Please go to ******* to find appropriate club.

  AAA-ACG

   

  Business Response

  Date: 05/23/2025

  Hello,

  ACG doesn't handle RI insureds/customers. That isn't part of our territory. Not all AAAs are associated due to the different regions. 

  ACG-AAA

  Customer Answer

  Date: 05/23/2025

  I am not filing on my daughter's behalf. I purchased the membership and gifted it to her. Her name is ******* **** and her address is ***************************************. I purchased a 1 year membership which began June 2024 through June 2025. I never received a card... that probably went directly to her. The problem occurred when *** signed me up for automatic renewals which I was not aware of nor did I want. So I was charged $58 on on 5/12/25 and I contacted *** to cancel the membership and request a credit. The ********** in ******** FL was the office handling the matter. I spoke to ****** ******** at *************. I am still awaiting my credit.  

  Business Response

  Date: 06/05/2025

  06/05/2025
  ***** ****
  ***********************************************
  
  Re: ****************

  
  Dear BBB,
  After reviewing Ms.***** *********** which Mr. ***** **** had arranged as a gift, I found that the Auto Bill feature was removed on May 13, 2025. We received a charge dispute/chargeback for the $58.00 charge processed on May 11, 2025, using the **** card on file. **** issued a $58.00 credit to the member's credit card on May 21, 2025.
  If Mr. **** has any further questions or would like to speak with a representative directly, he is welcome to contact us at **************.
  Based on the current information, we consider this matter resolved.

  
  Kind regards,
  Member Relations

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23343726
  
  I am rejecting this response because: I received no such credit on 5/21 or any other day since the date I opened the dispute. I contacted *************** and they also confirmed there has been no credit to my account from ***. Furthermore *************** stated that you (AAA) are actually disputing my claim for the $58 and this is a tactic that they are very familiar with. It's unbelievable that you won't return to me the money that I'm rightfully owed. I did not renew services. You owe me $58. You should be a shamed! 
  
  ***** ****

  Business Response

  Date: 06/19/2025

  06/19/2025
  ***** ****
  *********************************************************
  
  Re: Response to ******************************* BBB,
  We have confirmed with our ********************* that Mr. **** received a refund of his $58.00 renewal payment through a chargeback issued by ***** *** did not dispute the chargeback, and due to the expiration of the allowable timeframe, we are unable to initiate any additional chargeback actions.
  If Mr. **** would like to further discuss his concerns, he is welcome to contact our *************************** directly at ************, where a representative will be happy to assist him.
  Based on the information above, we consider this matter resolved and respectfully request that the case be closed.
  
  Kind regards,
  Member Relations

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  My bank has confirmed a refund of $58 from AAA so I am fine with this resolution for complaint ID ********. Thank you for your help.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called *** ***************** to my home to jump start my battery on April 19th 2025. A guy came out named Franky and jump started the battery and got it running. I wanted to get a new battery that day so it wouldn't happen again. Franky told me he could get me a battery for $400 cash or use one of the online cash apps. I went to get money out of my bank teller and met him back at my house. He drove a AAA vehicle that was a small van with AAA printed on both sides of van. He came with the battery and installed it. At no time did he tell me that this was an outside transaction between Me and him. I thought it was still ************ He didn't have a receipt for the battery and said if I had problem just call him and he would come out. I did have issues with the battery and took it to Auto Zone in **********. The manager there told me it was not the correct battery for my ****** Rav4 and it was for a *****. He had the correct battery for my vehicle and switched the batteries out and installed for free. I told Franky the battery was not correct and I got credit on $198 for the battery and used that to purchase the correct battery. I told him I wanted the $200 back that he charged me over the price of the 1st battery. He refused to give me the money back because he wanted the battery h purchased so he could get a refund. I paid for that battery out of the $400.00 he charged me, he didn't seem to understand that I used the 1st battery he installed to get credit and swap it for the correct battery. I called *** and told them about the situation and they said there was nothing they would do to help me because he was a sub-contractor who worked for another company ***** *************************** AAA called him and said that he was just trying to help me and would not get my $200.00 back that I overpaid. He did not help me he gave me the wrong battery would not refund my $200.00. If I would have known he did not really work for *** I would have not done the transaction.

  Business Response

  Date: 05/12/2025

  We spoke with Ms. **** on May 12, 2025, via telephone and we are working diligently to resolve this matter for them. We will provide an additional update once we have closure on this case for Ms. ***********

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23303618
  
  I am rejecting this response because: I am waiting for a refund from AAA that there employee overcharge me for a battery.
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23303618
  
  I am rejecting this response because:

  I am responding to an e-mail I received that wanted to know if I received a refund from ************* for a battery I was charged an extra $200. I did not receive a refund or any response from the company.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 05/30/2025

  We spoke with Ms. ***** on May 30, 2025, via telephone and the matter was resolved to her satisfaction.  
  

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  AAA is Sending me a refund for $200 the amount I was over charged. I should get it in 2-3 weeks. Thanks for your help!
  Sincerely,
  
  *** *****