Complaints

This profile includes complaints for Westfall Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Westfall Roofing

  5413 W Sligh Ave Tampa, FL 33634-4453

  
• 

  Westfall Roofing

  6800 Edgewater Commerce Pkwy Orlando, FL 32810

  
• 

  Westfall Roofing

  3267 81st Ct E Bradenton, FL 34211-8412

  
• 

  Westfall Roofing

  1050 Innovation Ave # B100 North Port, FL 34289-9312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my mailbox got damaged by the westfall roofing company and for the lest few weeks i communicated with them with no resolution of the issue so far

  

  Business Response

  Date: 06/25/2025

  Good afternoon,
  
  Thank you for bringing this matter to our attention.
  
  We have been in direct communication with this homeowner and have acknowledged the concern regarding damage to the mailbox. As of today, **** confirmed that our team will be on site tomorrow to address and correct the issue.
  Westfall Roofing takes full responsibility for ensuring our customers concerns are resolved promptly and professionally. This has also been confirmed with the homeowner earlier today, via our Customer Success Manager, who will be overseeing the resolution to this matter.
  
  We appreciate the opportunity to make this right and remain committed to delivering quality service. 
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westfall Roofing replaced my hurricane-damaged roof in ****** in 2023. As a seasonal resident, I was not present for installation. Upon my return to my Venice residence in 2024, concerns regarding the roof installation arose from two independent sources:1.A neighboring resident observed significant gaps along the bird stop at the lower edge of the roof.2.The roofing crew working on an adjacent neighbor's property identified apparent issues with the tile installation in the vicinity of the roof vents.A Westfall ********* on 12/23/24 acknowledged bird stop gaps and improper tile work on a corner, promising repair. He didn't inspect the vent area and said I'd receive an email. After no contact, I emailed on 1/15/25 (no response) and called, finally speaking to a representative who scheduled a second, 2/4/25 inspection.This second ********* contradicted the first, dismissing the initial findings and stating the bird stop gaps were acceptable and the roof passed a county final inspection. I verified with *************** that they do not perform final inspections.Westfall Roofing's website boasts strong warranties and quality workmanship. The conflicting ********* reports and the inaccurate information regarding county inspections raise serious concerns about their service and the quality of my roof installation.I request BBB assistance in obtaining a third-party inspection to assess these issues and ensure Westfall Roofing addresses any deficiencies, upholding their stated commitments.

  

  Business Response

  Date: 04/22/2025

  Dear BBB Mediator,
  
  Thank you for the opportunity to respond to the complaint concerning the roof replacement performed in 2023 on the customer's residence in ******, **. We take our workmanship and customer satisfaction very seriously, and we regret any confusion or frustration during his experience. Our Customer Success Manager will reach out directly to schedule an on-site visit. A senior supervisor will re-inspect the reported areasincluding bird stop gaps and tile installation around ******** together with the homeowner we will agree on a corrective action plan to address the inspection findings. 
  
  We are committed to upholding the quality and integrity of our work and to restoring the homeowners confidence in Westfall Roofing. Please let us know if you require any additional information.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23225669
  
  I am rejecting this response because:  
  On April 23, 2025, I received a phone call from a representative of Westfall Roofing. During this call, the representative inquired about visiting my home, accompanied by a senior supervisor, on either Friday, April 25th, or Monday, April 28th, to resolve the matter at hand. The representative stated that he would text me his name and phone number and subsequently confirm the specific date of their visit. However, I did not receive any text message containing his contact information, and neither the representative nor the senior supervisor appeared at my residence on either of the proposed dates.
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/13/2025

  Good afternoon,
  
  Our Customer Success Manager spoke directly with the homeowner earlier this afternoon, the homeowner agreed to meet with us on Tuesday, June 3rd when he will be at the property for the week from up north.
  
  Our Director of Production is going to go personally to walk the property, review the issues and discuss a plan for resolution directly with the homeowner to ensure this matter is addressed.
  
  Thank you very much, we look forward to bringing this to a resolution.

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23225669
  
  I am rejecting this response because:  

  While I appreciate their agreement to meet, this date falls outside of the 10-calendar-day timeframe for my response outlined in your communication. Given Westfall Roofing's history of failing to follow through with scheduled meetings, I am hesitant to consider this matter resolved before our meeting actually takes place.
  Therefore, I respectfully request that my complaint remain open until after the scheduled meeting on June 3rd. This will allow me to provide an informed update on the situation following our discussion with Westfall Roofing representatives.
  

  Sincerely,

  
  ***** ******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is related to a roof replacement job completed February, 2025. I provided feedback numerous times via email and verbally to the company, here is the list:*Requested additional pickup of nails on the property. Nails penetrated my kids shoes on 5 separate occasions. Westfall did come out and ran their magnet over the property, however additional nails were found after the fact, including one that penetrated my wife's foot requiring a tetanus shot. I have notified Westfall that their pick up was insufficient, no response in > 30 days. I have since procured a metal detector to help protect against further foot punctures (children are ages 2 and 5).*Damage to my deck box...part of the lid was broken from debris (that fell off the roof). No response from Westfall in > 30 days.*Gutters that were removed and reattached in the front of my home no longer work as well as they did previously. Westfall has come out to inspect them and they have stated that they will send someone to attempt to fix the issue. At this time, it is evident that the pitch on one of the gutters is off significantly and the water is backing on my porch causing damage to my pavers (sand underlayment) and is causing my mulch to wash away. Inspection occurred mid-March....pending repair. *Damage to concrete driveway. Westfall has informed me that they are not responsible for damage to my driveway that consists of multiple cracks. My driveway did have a pre-existing crack in the center of the damaged section, but the distance is approximately 4 feet from the pre-existing damage. I have parked my F-150 and QX80 on this section never to have an issue. I do not agree that the concrete was "at fault" according to Westfall.*Still don't have my wind mitigation report.For the ******, there are additional, smaller issues that I do not plan to pursue (damage to pavers, paint chipped off my columns from their ladders, security sign, etc).Thank you,*** ***********

  

  Business Response

  Date: 04/15/2025

  Good afternoon,
  
  Thank you for the opportunity to address the complaint submitted by ******************** regarding the roof replacement completed in February 2025 at ***************************
  
  After reviewing the feedback and concerns raised, we have taken immediate steps to resolve the issues as follows: ********************** has been briefed on the concerns laid out by Mr. ************ in the complaint above. We have scheduled a comprehensive repair visit for April 22, during which a supervisor will also be present to oversee the repairs and address the driveway crack directly with the customer. We have also ordered a Wind Mitigation report from *************, and they will be contacting the customer directly to schedule their Wind Mitigation Inspection. Our Service Team will contact the customer today to confirm the appointment and coordinate further details. We value our customers and are committed to ensuring a satisfactory resolution.
  
  We look forward to resolving these matters promptly and appreciate the chance to restore the Mr. ************'s confidence in our service.
  
  
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We secured Westfall Roofing to repair our chimney. They started the project in September 2024. The crew barely spoke English. One of the crew members vandalized and damaged our retractable hose's compression fitting. As of January 20, 2025, the job is still incomplete. After several calls to Westfall, they have cited delays from hurricane backlog, the stucco crew issues, the metal fabrication contractor's delays, promised return phone calls that never happened, and a lack of urgency in completing our job. We do not have an operational chimney to use during this cold weather. UNACCEPTABLE!! The underlayment and chimney have been open and exposed since September 2024 with no end in sight for completion!!!

  

  Business Response

  Date: 02/03/2025

  The job was sold on September 5th. and was put in for scheduling. We started the work on October 14th this project takes multiple visits to complete with allotted time to complete custom fabricated material. The underlayment we used has a 1-year exposure time frame. We completed the semi- rebuild on October 16th. Now we had to wait on the stucco tradesman and the due to the back log from the hurricane and the weather not cooperating there were some unexpected delays. The stucco was completed so we were now able to take final measurements to order the new custom-made Chimney Cap built to fit.

  On January 24th we installed their new chimney cap making there chimney functional again. 

  They are currently on the schedule for Wednesday February 5th to finish this project by re installing the tile

  We asked that they supply a receipt, and we would re imburse them for the compression fitting.

   

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that FINALLY this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westfall Roofing completed installation of my roof on November 15th, 2024. During installation, Site/Project Manager noted installation of Invoiced Roof Fascia not required and stated, we would receive $2,700.00 material reimbursement. Additionally, after Polyglass installation, a new leak developed above Laundry Room/Garage Firewall, which was not leaking prior to project requiring $1,500.00 repair. Site/Project Manage stated, new leak resulted from improper tarring at flashing/Polygass junction allowing rainwater intrusion. Lastly, neither Westfall nor its representative conducted contractual Wind Mitigation Inspection upon project completion.Upon receipt of the Final Invoice, without the above adjustments, I contacted Westfalls Management and Sales Teams, and Site/Project Manager, November 22nd and 25th, 2024, via email, and follow up phone calls, requesting reimbursement. After two weeks with no response from either party, I contacted Accounts Receivable December 10th, 2024, who stated they would contact Site/Project Manager for feedback and inform me of findings regarding reimbursement. After no response, I called Accounts Receivable 7 and 8 JAN 2025, on each occasion receptionist stated representatives were in meetings and/or unavailable, and that they would send message regarding my inquiry to facilitate return call. Over forty-five days have passed since initially contacting Westfalls ****************** and Sales Teams, and 3 days since contacting Accounts Receivable, with no response from anyone regarding reimbursement of $2,700.00 for unnecessary Invoiced Material, nor $1,500.00 for additional damage caused by faulty installation. And, we have not received Wind Mitigation Inspection since completion of the project. At this point, we gather, Westfall has no intention to remedy the situation. Although the finished roofing project was phenomenal, Westfalls business practices are questionable, and I recommend consumers stay clear of this company.

  

  Business Response

  Date: 01/15/2025

  Good afternoon, after reviewing the file we are issuing refund in the amount of $2700.00 for material that was not used and installed during the installation. Looking further into the leak that happened during the dry in process the homeowner got quotes to repair the area for $1500.00 

  The homeowner decided to do the work himself, so we made the following adjustments

  We adjusted his invoice with a $1015.00 credit leaving a balance of $485.00 Dollars.

  His invoice is paid in full, and we will be processing his refund and sending a refund check by mail. 

  The Wind Mit was ordered and sent to them as per our contract, they are ordered after final payment has been collected. 

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22788697
  
  I am rejecting this response because:

  Received callback from Westfall, 16 JAN 2025, 11:05 EST. Resolved $2,700.00 Material Credit Westfall stated, $2,700.00 check will be disbursed next Thursday, 23 JAN 2025. Discussed disagreement with Westfall $1,015.00 adjustment/credit for leak following dry-in process. The only credits on Final Invoice were - $500 Military Credit and $500 Wood Allotment, part of initial quote, which have nothing to do with leak credits. The representative stated he would look further into the credits to make appropriate adjustments. Regarding Wind Mitigation Inspection, received email from **************, Home Inspections, 15 JAN 2025, to schedule Inspection Inspection scheduled for 22 JAN 2025, 11 AM 1 PM.
  
  Although not completely resolved, I appreciate Westfall addressing these issues. Unfortunately,it required BBB involvement for action.

  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 02/11/2025

  To date Westfall has not disbursed/issued acknowledged $2,700.00 material reimbursement, nor addressed falsely claimed $1,015.00 credit for $1,500.00 repair of new leak resulting from their dry-in process.

  
  

  We have not received $2,700 refund as promised by Westfall/***** ****** during 16 JAN 2025 phone conversation, and Westfall BBB response (15 JAN 2025). Followed-up with ***** *****, Callback/Follow-up, 21 JAN 2025, 11:20, and 3 FEB 2025, 10:48, with no return response. Westfall habitually ignores inquiries and fails to ratify discrepancies which they have acknowledged. The companys business practices are inexcusable, and I advise consumers to stay clear of Westfall Roofing.

  
  

  Additionally, no resolution on $1,500 credit for leak repair after dry-in process There were no adjustments made as claimed by Westfall  We adjusted his invoice with a $1015.00 credit leaving a balance of $485.00 Dollars,  15 JAN 2025. Initial Contract $67,732.00 + $1,015.00 Additional Plywood (Change Order) = $68,747.00 as billed on Final Invoice. The only credits indicated on Final Invoice were $500 Military Credit and $500 Wood Allotment, which were part of initial quote. The $500 Wood Allotment Credit was part of the Additional Plywood Change Order ($1,515.00 - $500 = $1.015.00). Neither have anything to do with dry-in process leak repair' reimbursement.

  
  

  $67,732.00 Initial Contract

  $  1,015.00 Change Order (Additional Plywood)

  $68,747.00 Final Invoice (Paid)

  
  

  Initial Quote, Change Order (Additional Plywood), and Final Invoice (Paid) attached to substantiate discrepancies.

  
  

  Regards,

  
  

  ****** *******

  **************

  

  Business Response

  Date: 02/13/2025

  Good afternoon,
  
  Thank you for your patience while we reviewed these concerns. We sincerely apologize for any confusion or frustration you have experienced. After carefully examining our records and documentation, we would like to clarify the following:
  
  We have confirmed that a $1,015 credit was in fact applied as reflected in the attached final invoice. This credit is itemized separately from the initial quote and change order, as seen in the attachment, and we apologize for any misunderstanding regarding this.
  
  Upon further review, we found that the additional $2,700 credit was indeed owed to you but was inadvertently not reflected on your invoice. We take full responsibility for this oversight and apologize for the delay in issuing your reimbursement. A check for $2,700 is being prepared today (Thursday, February 13) and will be mailed tomorrow (Friday, February 14). You should receive this shortly.
  
  We appreciate your bringing these matters to our attention so we could rectify them. Should you have any further questions or concerns, please feel free to contact us directly at ************** or via email. Our goal is to provide outstanding service, and we regret any inconvenience this may have caused.
  
  Thank you again for your patience and cooperation.
  
  Sincerely,
  Westfall Roofing
  

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22788697
  
  I am rejecting this response because:

  Reject Business Response pending material reimbursement, as previously stated by Westfall, $2,700.00 check will be disbursed next Thursday, 23 JAN 2025; and, A check for $2,700 is being prepared today (Thursday, February 13) and will be mailed tomorrow (Friday, February 14), neither disbursed/received as of 24 FEB 2025 over 90 days since initially bringing concern to Westfalls attention.
  
  Reviewed, confirmed, and acknowledge Westfall $1,015.00 Credit on Invoice with Correction. I see no further mention of $485.00, We adjusted his invoice with a $1015.00 credit leaving a balance of $485.00 Dollars 15 JAN 2025 response.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/10/2025

  Good afternoon!
  
  Per this request for confirmation, I am writing to confirm check #**** for $2700.00 was in fact written, cut and mailed to this customer for the aforementioned credit.
  
  Should there be any further questions or concerns, please reach out & I am happy to assist.
  
  Thank you again for your patience and cooperation.
  

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  Confirm check #****, $2700.00, received.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A roof put on our house about 4 years ago. It is still under warranty. We had roof leaks 3 months ago. They sent somebody out and said absolutely they would fix it and then then they just started ignoring us. They don't return phone calls. I have tried to contact them numerous times and they said someone would call me back to schedule a repair on the same day. But I never got a call back at all. The first time they sent somebody out their employee said Absolutely it is under warranty. They will fix it no problems. We never heard from them again and I tried and tried and tried to get them to come back out and they just ignore me.

  

  Business Response

  Date: 01/15/2025

  Good morning, 

  We went back on December 24th all work has been corrected and satisfied the homeowner.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A roof put on our house two years ago. It is still under warranty. We had roof damage. They sent somebody out and said absolutely they would fix it and then then they just started ignoring us. They dont return phone calls. They dont return messages. they dont return emails. I have tried to contact them numerous times and they dont respond at all. The first time they sent somebody out their employee said Absolutely it is under warranty. We will fix it no problems. We never heard from them again and I tried and tried and tried to get them to come back out and they just ignore me.

  

  Business Response

  Date: 12/03/2024

  We have contacted the customer and scheduled a roof water test on Thursday with *****.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had two new roof replacements performed by Westfall at two different homes here in *****. Both times, I had no preexisting problems or leaks, just wanted to be proactive with a new roof before any issues. Both times, I had leaks AFTER the new roof was installed. Most recently, I had leaks in two spots, one of which is the same as the prior leak. A representative came out and agreed it is a warranty issue and if have someone calling to schedule within 1-3 days. 3 weeks pass and no scheduling. I call and ask for an update and told someone would reach out- which they did the next day and said theyd be at my home for a repair in 2 days. That was yesterday- no one came. I called multiple times and no one responded.I have to repaint two interior ceilings in my home due to these leaks and wont do so until this repair is made. At this point, I really question both the workmanship and reliability if this company standing behind their warranty.

  

  Business Response

  Date: 12/03/2024

  It appears we were there on the November 23rd but the guard shack would not let us in to do the repair because it was on a Saturday, and no work is aloud. We left 2 voicemails to reschedule
  

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22591122
  
  I am rejecting this response because:
  False response- as I DO NOT have a guard shack nor has a phone call/voicemail been left. Please check your records, as youre obviously mistaken.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 12/12/2024

  Good Day, we spoke to the homeowner. Turns out, we were there that Saturday. We were mistaken - there wasn't a guard shack. We got to the house, went on the roof and the homeowner asked us to get off the roof. He felt he could not communicate with them and asked them to leave. He said he did not have faith that they could do the work judgijng by the unmarked truck and materials they had. My Production Manager spoke with him on Friday. We had a nice conversation with him. We offered lots of options to get his repair done. He said he'd think about it, and we have not heard back from him since.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westfall Roofing Company caused severe damage to our oak floors on Thursday, 8/15/24, due to failing to cover an eve while installing a roof during a rainstorm. As a result, rainwater got in and badly damaged our oak floors. *****, the manager, came in to inspect and said that they had missed covering up an Eave and that I should take pictures and videos. The next day, we saw the damage and called the company several times on Friday, 8/16/24, but they never called us back that day or over the weekend. When the company representatives did show up on Tuesday, 8/20, they refused to take responsibility for the floor damage their negligence caused and blamed the plumbing. However, Ihad a plumber come and check for water leaks on 8/16/24, and they said there was no water leakage due to plumbing. We hired a restoration expert on 8/17/24 who found that there was water behind the wall, which is under one of the *****. We never had any water leak into our home from outside before this incident or after this incident; water leaks only occurred the day Westfall was working on our roof. Additionally, Westfall broke two of our outdoor lights and has not done anything to replace the broken light fixtures. I want Westfall Roofing to take responsibility for the damage they caused due to their failure to adequately cover the roof during a rainstorm, their negligence caused severe damage to our floors.

  

  Business Response

  Date: 10/17/2024

  Our Production Manager went to this house personally. Customer said during the install it rained and her oak floors got wet.The crew finished Friday August 16th. She did call over the weekend. ***** arrived at her home on Tuesday. He did a thorough inspection of her home, pictures provided. This is a two-story home. ***** inspected the attic and all ceilings and walls. There is no evidence of any water intrusion any where which would be impossible if the water came from the roof. He explained to her the water had to come from below either a busted pipe or the foundation. She did not like that answer. We did offer to replace her lights, and thats when ***** was asked to leave the property. If this was really a roof issue, she would of called the office between then and now and post storms. We feel like she is just trying to get a new hard wood floor.

  Technically, per our contract's terms and conditions #7 - that she initialed (attached) - says we are not liable.

  Offering to pay for the lights was goodwill.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I contacted Westfall Roofing as one of the 5 bids for our roof. Our roof was in decent shape, but had to be replaced in order to get new homeowners insurance. We met with ****- ************- and negotiated the terms of the roof and soffit. The work began in 8/2021 and a young crew that was largely unsupervised did the work. We were approached by **** about some debris over the garage. The wood was in good shape. The estimate should have included enough plywood to do the job. He adamantly wanted additional several hundred dollars to replace. We refused to pay additional monies, since no other alternative was presented to remove or deal with the undamaged plywood. The underlayment was placed over and the result is wavy. We are concerned that the seal is not good and that the warranty will not be honored. The roof shingles at the edges began to cup at the edges approximately 1-1 1/2 years later and after some calls and aggravation, someone came out. A partial repair was done at this time. I called prior to 7/16 because I noticed a brown spot on the bedroom ceiling and wanted the roof checked. ******* came out took pictures, inspected the roof, and stated that someone from management would call. It has been over a week and nobody has contacted me from Westfall. The roof does not look or function like a new roof. We appreciate your assistance.

  

  Business Response

  Date: 07/31/2024

  This roof was installed in 2021 to Florida code and passed all inspections. The homeowner called us back to repair the fish mouthing or waviness on the perimeter of the home in 2023, which we completed at no charge. The homeowner called again in July 2024 showing a stain inside her home through the ceiling dry wall. My technician noted that the stain was old and not an active leak. Nothing is wrong with her roof. The wavy look occurs due to us having to bring the roof up to current building code due to re-nailing the deck. There are instances where the re-nailed roof deck can telegraph through a roof. Over time, asphalt shingles will lay down and form to the contour of the deck. I can provide photos or additional details if needed.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22060980
  
  I am rejecting this response because:  The information from Westfall is totally inaccurate. The deck was wavy due to debris left on the roof at the time of initial installation. **** was our initial contact, which was also in my initial communication. The underlayment was installed over it, as I explained before. Repairs after installation did occur after some persistence on my part. I still have received no response from the recent request and photo taken by *******, who was sent out from Westfall Roofing weeks ago. The business response was unacceptable and inaccurate. We appreciate assistance in this matter.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/12/2024

     Here are photographs taken after the recent storm. One is the hall closet ceiling and the other two are in the bedroom ceilings. The roof issues that have been denied by Westfall need to be acknowledged and addressed. Westfall has not contacted me after the inspection, which was at least three weeks ago.

  

  Business Response

  Date: 08/12/2024

  These photos are not definitive of an active roof leak. They could be old stains or not from the roof at all. I can have a manager come out to assess again and go into the attic, which is how we could determine if it's an active or old leak. If the customer would like that, please let us know.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this communication is satisfactory to me. 
  Please send someone who is willing to do a thorough roof assessment and offer a reasonable solution immediately, in a non patronizing manner. My phone number is: ************. Acceptance of this communication indicates that we will be contacted by Westfall for a professional evaluation. We just received this response on 8/20. The original email had to be resent from the BBB, after I called to inquire. I appreciate your intervention.
  Sincerely,
  
  ***************************