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Business Profile

Screen Enclosures

Suncoast Enclosures LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Suncoast Enclosures LLC to extend our lanai, install pavers, and put a cage/screen enclosure. However, on the pavers installation, the pavers were uneven, had lips, uneven gaps, and poor quality of workmanship. When I requested for correction, the owner ********************* refused to accept the problem, gave illogical explanation and blames others, such as pavers and house builder, and even tries to intimidate/threaten. I have attached the email with the facts why his explanations are incorrect as well as pictures. He stated that a) pavers are not uniform in thickness. However, the facts contradict this:Stone Mart, the supplier, provided me in writing that Akoya pavers are uniformly 1 1/4" in thickness. Moreover, I randomly selected 3 pavers from thesame batch used for installation and placed them side by side on our kitchen countertop. They were evenly leveled against each other. I showed that to *** in-person. I invited him to randomly select and place any number of pavers from the remaining batch on our countertop to verify their uniform thickness. He did not do so, a s he was aware that they would all be of the same thickness. b) His other point was that the concrete slab under the roof of my house is not level, and the problem lies with the builders construction. If this was the case, the extended slab laid by Suncoast team should have been leveled, and the pavers installed on that portion of the new slab should be even. However, the pavers on the new slab are also uneven and problematic.In summary, his reasoning for the poor installation is due to the Akoya pavers not being uniform in thickness or the builder's slab not being uniform does not hold true based on the evidence. Please help to get this pavers installation corrected or get my full refund of $10,693.

Suncoast Enclosures LLC is NOT a BBB Accredited Business.

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