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Business Profile

Screen Printing

All the Way Live Designs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 baseball jerseys from this company on March 6th. I was told multiple times that my order should take no more than 2 weeks to customize and I paid for 1 day shipping to make sure I received my order promptly. Tomorrow will be 3 weeks since i ordered and now theyre saying my Jerseys wont be ready until Thursday. It will be a month by the time I receive them. I have contacted them multiple times via chat and I have received horrible customer service. They don't answer any of my questions and are very argumentative. I also tried calling them at +1 866-727-6777 and was told it would be easier to get a hold of the president than someone in charge with a very rude and sarcastic tone. They tried arguing with me about paying for 1 day shipping and even about when the season for my son's baseball team ends. I attached the chat as well as my order receipt. I would either like my jerseys before my son's last game and some kind of courtesy and human decency from this company or my money back please.

    Business Response

    Date: 04/09/2024

    Customer was slightly confused on time frames of custom made products, we understand they have a short season so we refunded her shipping and got her jerseys the day before we received this email. The customer should have their custom product and refunded shipping. 

    Customer Answer

    Date: 04/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

All the Way Live Designs, Inc. is NOT a BBB Accredited Business.

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