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Business Profile

Semi-Precious Stones

Chakra Zulu Crystals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Semi-Precious Stones.

Complaints

This profile includes complaints for Chakra Zulu Crystals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chakra Zulu Crystals LLC has 2 locations, listed below.

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    • Chakra Zulu Crystals LLC

      4705 N Florida Ave Tampa, FL 33603-3734

    • Chakra Zulu Crystals LLC

      5602 Bandera Springs Cir Riverview, FL 33578-3688

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order back in November 2022 and never received it. I've sent emails and only got an automated reply. I think the store must've closed or something because their Instagram page is also filled with complaints about not receiving their orders.

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, the date I ordered was November 10th, 2022. I ordered 6 items total, 5 items were crystals and 1 is a book about chakras. It has been 2 months since Ive ordered, Ive sent 2 emails, a message on instagram and also a message on ********* I have NOT heard anything back at all. My order is #***** Under Im attaching screenshots of the receipt

    • Initial Complaint

      Date:12/21/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in 11/17/2022 and have not received my items. I reached out to the customer service email and have not heard back. I went to the website *** d it looks to be down. $60.99 was drafted from my account for items I never received. Ive been ordering from them for 2 years and never had a problem so I have them extra time. This does not look good from a business standpoint and I have lost faith in the company resolving this issue.

    • Initial Complaint

      Date:12/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order ***** on 11/16/2022 for over ******************************************************************* service. i have sent multiple emails and all i get is a generic response. company i paid through says order unable to be found or tracked

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction occurred on 11/6/2022. Website stated **** business day delay on order processing. Owner posted a message on ******** blaming the lunar eclipse on her inability to fulfill orders. I sent various emails starting on 11/24 asking where the order was. I commented on one of her posts on 12/4 and have seen several other people commenting saying theyre missing their orders as well. There are bad Yelp reviews in the last month, including one of my own, stating the same experience. Everyone has mentioned that there has been no response from the shop owner. I used Afterpay to complete this order and it is almost time for me to make my 3rd payment and I still dont have my order. I would like a refund of the amount I have paid which so far is $51.24 out of $102.48. This business needs to have a low rating. They stole money from numerous customers and left us high and dry.

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for my daughters 20th birthday on 11/4/22. Website said orders take **** days to process. Its been 3 weeks and after multiple emails from me inquiring the status on my order and request for a tracking number, Ive only received an automated emailed from them on 11/14/22, 11/17/22, another on 11/21/22, saying they would get back to me within ***** hours, and still no response. I used a payment plan to help pay for my substantial order ($110+) and they have automatically deducted half of that amount already. ******************* total and Ive received nothing. I sent my final email to them on 11/21/22 stating that If I dont hear from then by the end of this week, Saturday, 11/26/22, I will proceed to escalate the matter and report their business to the Better Business Bureau. This is robbery and absolutely awful customer service. Absolutely no follow-up from the business whatsoever. Sadly, I see other reviews that have had similar experiences on multiple platforms ************* reviews, and even their own website). On their website, 6 out of 18 reviews state issues with not receiving items, lack of customer service, leaving multiple emails etc. At this point, I would not recommend Chakra Zulu to anyone. There are other reputable metaphysical stores to do business with. SAVE YOUR HARD EARNED MONEY AND PRECIOUS TIME AND DO NOT BUY FROM CHAKRA ZULU!!

    Chakra Zulu Crystals LLC is NOT a BBB Accredited Business.

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