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Business Profile

Solar Energy Product Services

SHI South

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CCM energy is a deceitful, The paid for a water filtration system and water softener with 5 years Go Healthly360 membership for free supply of soap and 125 pounds of crystal ***** . II was given 25 pounds of crystal **** and was told the rest will be deliver the next day. I am still waiting on the crystal **** and the GO Healthy membership. I have tried calling and messaging ********************* and *********************** with no response. I have tied calling the office with no luck.I purchase a water filtration and water softener for $4000.00, this was financed by Select payment.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2023, we purchased a $49k solar system through ***** at Solar HI. It was discussed that if we removed trees, we would get better power from our panels. We got a quote for $3,800 to removed 2 trees. ***** said, if we paid for the tree removal his company would reimburse us $1000. We agreed and went through with the transaction. But we never got reimbursed from Solar HI. Over and over ***** told us the check was in the mail. Over and over again he told us he tried to deposit the money in my account but my bank wouldnt take it. He even told us he would bring a check to us but never did. He has given us the run around for the past two months. He called us every day when he wanted our money but quit taking our calls to resolve this issue.

    Customer Answer

    Date: 07/05/2023

    I heard from the company, Solar HI. They paid me the money owed.
    Thank you for your help.

SHI South is NOT a BBB Accredited Business.

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