We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sports Memorabilia

SportsCollectibles.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

This profile includes complaints for SportsCollectibles.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SportsCollectibles.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a signed jersey and spent $508, I received an email that it was processing, it has been a month now and it hasnt shipped. I called the customer service number and no one answers. I tried creating a complaint ticket and that doesnt work either. I am out a lot of money and have no Christmas gift to give now. They are taking money and disappearing! Someone needs to sue this company! Its sad that you cant trust anyone anymore!!! So angry and disappointed.

      Business Response

      Date: 12/05/2024

      *******,

      We emailed you on 11/11 and explained that we did not have this already framed and asked if you wanted to wait for framing.  We emailed again on 11/8 and did not hear anything again.  Per this request, we have gone ahead and refunded you today for the full amount and sent you a receipt.

      Thank you

      ***** ********

    • Initial Complaint

      Date:11/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

      Business Response

      Date: 11/07/2024

      We have emailed with ********, who I believe is the wife, and let her know that the helmet is on the way via **** tracking 9534615398314312578588.  We also let her know that we needed to find a replacement for the original order b/c the one we had was smudged.  She received an email yesterday from our CEO.

    • Initial Complaint

      Date:09/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 9/14/24 for Ohio State Autographed ******* jersey via online website *********************************************** # ******* Confirmation received and order waiting fulfillment message.Charges posted to my credit card on 9/14/***** additional updates/tracking/follow up received to date (9/24/24).Two emails have been sent for update on order and status.9/14/24 ************************************* 9/18/24 ************************************* Several attempts made to contact via phone @ ************ and ************ both numbers listed are "no longer in service."Business has ghosted customers and product.Contacted ****** for payment resolution but there has been no progress as of 9/24/24.

      Business Response

      Date: 09/25/2024

      Tonya,

      We are so sorry to hear about this experience and that you were not sent your jersey in a timely manner.  I have gone ahead and refunded you for the order and yesterday we updated the OSG website to reflect the changes.  We moved our Columbus office to Tampa and did not change the website information. I promise we are real company and again I apologize for all confusion.  We hope we will be able to help you again in the future.

       

      Debra Schwartz

      Chief Operating Officer

      The Sports Mall, LLC

      1-800-793-9793

      [email protected]

    • Initial Complaint

      Date:12/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 12, 2023, I ordered a signed Fran Tarkenton photograph described on the sportscollectibles.com website for $215.69. I received an email on Dec. 15 (see attached pdf document) stating that the item was very popular and no longer in stock and that the website was crediting my account for $215.69. However, the email they sent referenced the last four digits of my credit card account as "n/a" and a check of my credit card account did not reference a pending credit. IN ADDITION, when I went back to the sportscollectibles.com website to find a different item, I found THE SAME ITEM for sale for $401.14. I believe that sportscollectibles.com is behaving in dishonest business practices.

      Business Response

      Date: 01/03/2024

      Thank you for letting us know about this issue.  Unfortunately with sports memorabilia we only have one of an item in our own inventory and then we may buy additional memorabilia at a higher price.  In this case the higher photo was not available either which is why you were refunded because we could not find a suitable replacement for you regardless of cost.  There have been many times in our business where we have replaced items for customers for a higher cost to us and/or a higher cost to what the customer purchased.  However, in your case no such replacement was viable.  We are happy to help you find another item and wish you would have brought this to our attention earlier.

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Business Response

      Date: 09/12/2023

      We have put a trace on the package with ***** and have refunded the amount.  We did reach out to ************** yesterday at 2:30pm and left a voicemail on ************.  In the voicemail we also asked if he wanted to explore options for replacements.

    SportsCollectibles.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.