Complaints

This profile includes complaints for HarrisX LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HarrisX LLC

  4350 W Cypress St STE 920 Tampa, FL 33607-4179

• 

  HarrisX LLC

  1808 I St NW Fl 5 Washington, DC 20006-5416

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HarrisX is the developer of the *************** application that allows ************** phone users to earn weekly cash rewards by allowing the application to passively collect information about their phone usage. I have been a ******** user for several years. I have always received payments via my ****** without delay and left positive reviews.After several years of using the app without issues, I am now unable to withdraw the amount that I earned. I have also seen that there have been other users that have left complaints about payment issues on ****** Play. I am concerned that the issue won't be escalated and they will repeat asking for more information.I first contacted ********* customer service on January 1, 2025, reporting that I was unable to cash out my earnings. The same day I received a response from ****** asking for a screenshot of the error.On January 3, I contacted ********* customer service on a update of the issue. ****** replied that the issue was with the withdrawal amount and suggested withdrawing a smaller amount. I encountered the same issues with withdrawing smaller amounts. The next day, January 4, I reached out to ********* customer service to get a status update. ****** again replied, now stating that the latest version of the Telephia app had to be installed and that my payment method had to be up to date. I then ensured my ****** address was current, even trying a different account tied to my email. I also deleted and reinstalled the app, but as soon as I logged in with my credentials, my balance and history was completely gone. Several days later, on January 6, I received another reply from ******, asking for more information and not confirming whether the issue was escalated. I provided the information and also also inquired about the balance and reported that the Telephia app is now reporting errors on not having enough collection data, and that the countdown timer for receiving weekly pay is now broken.

  Business Response

  Date: 01/08/2025

  Dear Better Business Bureau,

  
  Thank you for sharing the concerns from *** ****. We acknowledge the reported issues and have been actively addressing them through ongoing communication with the customer.
  The customers case was escalated, and our team has been diligently reviewing their account to resolve the reported issues, including missing balances and withdrawal errors. We provided detailed guidance and troubleshooting steps, including app reinstallation, ****** verification, and using updated app versions.
  We understand the customers frustration, especially given the timing during the holiday season, which caused slight delays in handling escalations. Our support team remains in contact with the customer, and our last email was sent 16 hours ago to inform them of the status.
  We kindly request patience during the review process, as thorough investigations require time to ensure accuracy. ******** remains committed to resolving the matter and ensuring customer satisfaction.
  We will provide an update to both the customer and the ******************** as soon as the review is completed.

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received the first payment, and was told the remaining payment will be paid in 2-3 business days.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HarrisX owns: ******************. This is an app called: Telephia and it is listed on their website as well as HarrisX at the bottom of their products page. The app: Telephia recently was updated on April 2nd and the owners of this app which are: HarrisX are refusing to credit app users for their data. I have been in contact with ******** through multiple emails stating that they are refusing to credit my account and they are now refusing to reply to my emails. ****** play has been notified of this app now and all of the 1 star reviews as early as March of this year are stating the exact same issue where HarrisX is refusing to pay users for their data and then doing nothing about it for customer service. Here are the ****** reviews (1 star reviews are real people) - ************************************************************************* I am contacting the BBB because this company HARRIS X is charging investors upwards of $5000 for users data information right here on their own website: ***************************************************************** have YET to be paid for my data and have been asking for my account to be credited the missing money that I have yet to receive from my data on my phones app. My account has been sitting on $9.50 for over 2 months and all the owners of HARRIS X have done is update their app on the ****** play store to refuse payouts on users but still harvest their cell phones data. I am reporting this to the BBB and ****** Play for deception and lies and then charging investors for the data they are failing to pay users for. I will provide screenshots of everything and I am taking this very serious. All over a simple $10 payment that I have requested over 5 times to telephia and yet they do nothing.

  Business Response

  Date: 04/26/2024

  Hello Team, 
  
  We appreciate the opportunity to address the concerns raised by the user regarding their experience with the Telephia app. We take all feedback seriously and strive to provide a transparent and satisfactory resolution to our users.
  Upon reviewing the user's case and email correspondence history, we have identified several key points that require clarification:
  Multiple Account Usage: It has come to our attention that the user has been logged into different accounts simultaneously, which is a violation of our Terms of Service. This action can cause system crashes when attempting to upload data from the same device to multiple accounts. We have addressed this matter with the user previously and provided clarification on our policy.
  App Settings and Data Collection: It's crucial for users to adjust their phone settings to ensure that the Telephia app has permission to run in the background and collect the required data. Failure to follow our troubleshooting steps and suggestions may prevent proper data transmission, making it challenging for us to credit users for missed days.
  We want to assure the BBB and the user that Telephia is committed to providing exceptional service while adhering to all consumer laws and regulations. We are not refusing any payment the user might be entitled to; however, adherence to our Terms of Service and cooperation in troubleshooting technical issues are essential for us to provide accurate credits.
  We have forwarded the user's concerns to our technical team for further review, and we ask for their patience as we work to resolve this matter. Additionally, we have provided clarification and guidance to the user multiple times, and we remain available to assist them with any further questions or concerns.
  Thank you for allowing us to address this matter. We remain dedicated to providing a positive user experience for all Telephia app users.

  Customer Answer

  Date: 04/28/2024

   
  Complaint: 21618001
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************
  
  100% I have been using this app for months and months and now the company Harris X who runs TELEPHIA's APP is NOT PAYING ANYONE. There are MULTIPLE PEOPLE stating this. I AM NOT ALONE. This company needs to be reported the BBB for their LACK OF CARE AND LIES. READ THESE REVIEWS:
  
  *****************************************************************************************************
  
  One of the worst apps I've ever downloaded. I've had this on my phone for at least two weeks now and it's been nothing but trouble. No payments yet, the countdown resets all over the place, and the most annoying flaw of all is the constant crashes/freezes
  
  The timer has been stuck at 6 days for the past week or more. Developers have stopped replying to emails.
  
  Would give 0 stars.changing review. My countdown keeps adding days to it to keep me from reaching my goal since the update. It's been 2 months and I've only made $2.50. 
  
  THIS COMPANY HARRIS X LIES and states that their app has issues causing NO PAYMENTS yet they sell the data they harvest from their users and then DO NOT PAY. RIGHT NOW I AM ADDING A SCREENSHOT OF THEIR EMAIL SHOWING THEY STILL HAVE YET TO PAY ME. 
  
  They ONLY comply right now because I involved the BBB. FOR MONTHS I HAVE BEEN TELLING THIS COMPANY THEY ARE NOT PAYING AND THEY DO NOTHING TO RESOLVE THE ISSUE. 100% THIS HARRIS X COMPANY LIES.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a lot of your surveys, mainly through prodigy, survey, sides, and some others. Usually theyre extremely lengthy, while only estimating maybe a 10 or 15 minute completion time they are usually at least 30 to 40 minutes. Many times, at the very end, and I mean the very end, one is disqualified. This after spending 25 to 30 minutes on the survey. Below is the most recent example, and I would just like to know if ****** received the survey and what can one do to avoid this happening in the future. Ill base my complaint on the survey below.**************************************************************************

  Business Response

  Date: 01/19/2024

  A response has been provided to the person who raised through ****** Panel ticket system.

  Dear ***************,
  

  
  This relates to BBB complaint ********, for ****** Panel. Thank you for reaching out with queries regarding getting disqualified from surveys, however please note that ****** Panel has not had an active panel in ***************** since 2020, and the screenshot you provided, as well as the survey link, do not belong to the surveys we conducted in the past. Harris X is a different company from us, as is Samplicio.us. 
  
  We appreciate your interest and encourage you to contact those companies directly for questions on survey qualifications.
  
  Regards,
  ****** Panel Team

  Business Response

  Date: 01/22/2024

  I hope this message finds you well. We appreciate the opportunity to address your concerns regarding survey disqualification and the specific survey you've mentioned. Our goal is to provide a transparent and efficient survey experience for all participants.
  Upon reviewing the survey link you provided (**************************************************************************), we would like to address a few key points:
  Survey Length: We understand your frustration with lengthy surveys, and we apologize for any inconvenience caused. Our aim is to accurately estimate the completion time, and we are actively working to improve this aspect of our survey process.
  Reasons for disqualification may include, but are not limited to:
  Demographic Requirements: Some surveys target specific demographics, and disqualification may occur if your profile doesn't align with the survey's intended audience.
  Survey Completeness: In certain cases, survey disqualification may result from reaching the maximum number of responses needed for a particular segment, preventing further participation.
  Quality Control Measures: Our surveys may include quality control questions to assess the attentiveness and accuracy of responses. Incorrect or inconsistent answers may lead to disqualification.
  To assist you further and gather more information, could you provide additional details such as the date and time you attempted the survey, and any error messages or disqualification notices you received? This information will help us pinpoint the specific survey instance and take appropriate action.
  Additionally, we want to assure you that your feedback is valuable to us. We are continuously working to enhance our survey processes and improve the overall experience for our participants.
  If you have any further questions or if there's anything specific you would like us to address, please feel free to provide more details or contact us directly.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24, 2022 I received an invitation asking me to take a 10 minute survey and "those who complete the survey will be provided with a $30 gift card as compensation for your time." In the subject line it states it will be an Amazon gift card. I took the time to make sure that Harrisx was a legitimate company and then I took the survey regarding business insurance. At the end of the survey it thanked me for taking the survey, but said nothing about the gift card. I have sent 3 emails asking for a response and have received nothing. I can not find a phone number for any of the three locations anywhere. I help you can render, would be appreciated. I realize it is a token amount, but I also realize this email was not sent to me alone.

  Customer Answer

  Date: 09/13/2022

  Not only have I not heard from the company, they are still sending the exact same survey to other company email addresses for responses without paying the $30 gift card as promised.  The real problem - they have been paid by an insurance company for this research and they are not obtaining the data fairly. (If requested, I have the email address and date that the survey was sent).

  Thanks for your help!

   

  Customer Answer

  Date: 09/14/2022

  I did receive the $30 Amazon gift card via email on Tuesday, September 13, 2022.  Thank you for your help!