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Business Profile

Telecommunication Equipment

Syniverse Technologies, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

This profile includes complaints for Syniverse Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Syniverse Technologies, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These folks just won't stop my goodness. It has been a nightmare even after telling to stop. This is ridiculous, outrageous and crazy. LEAVE ME ALONE, STOP CONTACTING ME. I'm on the dnc, LEAVE ME ALONE

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/17 I found I was unable to send or receive text messages. I contacted *** around 4:30 PM, and at 7:15 PM,I was told to go into the *** store for a new SIM card. 9/18,the new eSIM didn't work, so I left my phone at the *** store while they called *** support. After 3 hours, another new SIM (not my original as I destroyed it), and 2 other phones, *** couldn't resolve the issue, and I was told to call *** to continue troubleshooting. Nothing got fixed, but a ticket got opened. 9/19 I called to continue troubleshooting,nothing got resolved. 9/20 I filed a complaint with the **** On 9/21 I got a call from the Office of the President ********** was told a tech would be calling me. The OotP tech called me, he tried to see what was going on without success. On 9/22 he filed a ticket with Syniverse because *** is allowing my number to be spoofed to send out scam text messages. I have not been able to get anyone to call me back from the OotP for the last week. Syniverse won't help, even though I am not responsible for the complaints against my number that is being spoofed. On 9/23, and everyday since, I have called *** for an update or further support without success. On 9/28 I called Syniverse, theysaid *** has to call and escalate the issue with Syniverse,and that *** should have explained to me the reason why they denied the request to unblock my fraudulently blocked number. I filed a complaint with the *** against Syniverse on 9/22, and have not heard back, as well as an ethics complaint about how they are blacklisting me under fraudulent circumstances, punishing me for scammers spoofing my number.

    Syniverse Technologies, Inc. is NOT a BBB Accredited Business.

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