Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed brand new zoysia grass at our home last December. We contacted green solutions to care for fungus, weed and pest in a preventive fashion. Green solutions wanted to sell us on the care of our bushes, ****** and gardens as well as grass. I chose to have them care for our grass to determine their level of service and caring for customers. Our irrigation specialists have monitored our grass to insure that the grass is not over watered which is often an issue with lawns.From December through September, I contacted Green solutions on multiple occasions because our grass was literally being overgrown with weeds. Our lawn has continued to deteriorate over the course of time. Never during this time, has Green solutions informed me of what they were going to change or how they were going to address these issues.We were charged me $68.15 per service. Although there was zero value of the services provided. The grass has continually declined since they began service. I contacted them repeatedly for care and attention. Never did anyone meet with me or communicate with me regarding the status and care of our lawn.Earlier this month, I contacted ***************************, a Vice President of this company, to have him evaluate our lawn and discuss the tremendous lack of attention to the care of our lawn and the total absence of communication regarding their services. I am confident that I now will have to replace our entire lawn.******************, a senior representative of this company, knows nothing of customer service and likely for that matter, what is necessary to manage a newly installed lawn. It would have been appropriate to offer a customer that has literally spent nearly $400 of lawn fungus and pest service, some sort of explanation of what care they had provided and how to rectify the situation.****************** could have approached me with an option to visit our homesite and go over how to address this issue. Instead he said he was not willing to do so and they take no responsibility to the outcome of the lawn since it was such a complex issue. He then said that all of my statements are false and obviously, that is their approach when they have offered no service.They will try to write a response of false claims. The only false claims are from them. Look at other reviews similar to mine. They no nothing of customer service whatsoever.

  Business Response

  Date: 03/15/2024

  We greatly appreciate feedback from our customer base. Unfortunately, there are many points written in this customer submission that are just not true. 
  We stand by our handlining of the situation and respectfully decline the requested refund.
  
  
  

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21154041
  
  I am rejecting this response because this is the continual response of an irresponsible company.  A simple review of their ****** reviews shows that their quality and lack of response to customers is typical of my complaint.  Our lawn is evidence enough.  
  
  Sincerely,
  
  ***********************