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Business Profile

Trailer Sales

US Custom Concessions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a food trailer from us custom concession back in may and was informed they do not warranty the appliances and I have to go thru the manufacturer, I have a issue with a appliance and requested proof so I can submit it, was told by us custom they buy in bulk and then ignored me not giving me the paperwork i need for appliance to be covered. prior I called, sent emails, and even a contact inquiry. The trailer is poorly put together ( that's another issues ) I just need proof of purchase for all the appliances for the warranty to be covered in case of any issues as in the refrigerator I can't use as it stopped working and I lost all my food in it.

    Business Response

    Date: 11/11/2024

    We have contacted her on several occasions by both email and phone and asked her to submit to us the brand and model number of the unit in her trailer so that we can give her a receipt she can use for giving to the manufacturer for the warranty.

    We explained to her that the manufactures will not cover the appliances because they are being used in a mobile food kitchen but offered to give her an itemized receipt for the item in question. 

    As she stated in her email to you, we do but in bulk from several vendors regarding appliances so without her telling us what she has installed in her trailer we cannot issue the detailed purchase information. 

     

    Again, we have contacted her several times and she has failed to reply back

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a trailer from them in April of 2023 paid over ********* dollers now the roof is leaking and all i get from them is a we cant do nothing about it. they tell me to contact Coast 2 Coast witch worked on the trailer. they converted to a food trailer.

    Business Response

    Date: 09/04/2024

    This response was taken verbally by the BBB:

     

    This consumer purchased this trailer over a year ago and it came with a 90 day warranty which has long expired. The customer told us when reaching out that they had not entered the trailer for a year and left it sit. We advised at time of purchase that they must maintain the unit by adding sealant to the roof every 3 months but this was not done. In addition we advise all customers to park it on a slant so water can run off and not sit / penetrate. 

US Custom Concessions is NOT a BBB Accredited Business.

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