Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was discovered that a former employee of ours made an unauthorized purchase for Fanuc Robotics training in the amount of $4,295.35. The Company providing the training is Vanguard Vision LLC. After reviewing this former employee's work emails we found that he was corresponding with the owner of Vanguard Vision named *********************** ******. While reviewing these emails it was discovered that the training would take place in *****, ** in February of 2023. I attempted to contact ****** through the same email that we was chatting with our former employee on multiple occasions in an effort to cancel and be refunded our money before the class had taken place. This proved unsuccessful. I called the number of the business that was provided on Vanguard's website to which a calling service answers and patches me through only to get a voicemail which I've left multiple messages. This was also unsuccessful. I've also tried to contact other emails provided on their website such as info@, service@, training@, hr@ and all have bounced back as undeliverable. I even sent ****** a message on Linkedin. Our HR team has also attempted to contact *********************** ****** and Vanguard Vision without success. I have not received a single response while attempting multiple times a week to reach this company and this individual. My original attempt to contact was 11/21/22.

  Business Response

  Date: 01/03/2023

  Good morning BBB Team!
  
  We are happy that your team is working on this request with Mr. **************************  We are also working with ******************** and with our ****************** and our bank to have this refund completed.
  
  We let ******************** that on behalf the Vanguard Vision Team, we want to apologize for any delay during our investigation for the request of Cancelation and Refund.
  
  After checking with ******************, they confirmed they received the request to cancel and refund.  An investigation was performed, including contacting the original purchaser of the training.  Because the original purchaser is no longer with the company and the request from the company to cancel and refund, that process was started with our bank.  The purchase for that training happened in September and the request to cancel and refund was received by ****************** in December.  Due to the amount of timer from the purchase day to the day of requesting the cancel and refund to the day the investigation was completed, was not possible to run a manual refund on the bank online system.  A request to the bank to process the refund was submitted.  By this time, they must have received the refund, or it will happen in a few days.
  
  Our ****************** followed-up with the bank to check the status of this request.  Due to the holidays, were experiencing some delays in bank services.  We were waiting for an update on this, to give ******************** an update of the status and if the refund was completed.
  
  In December 2022 the refund reflected on our bank account as a negative transaction, what mean that was in transit to ******************** company credit card / bank.
  
  Our Sales and ******************s were helping ******************** to have this cancelation and refund process completed.  We informed ******************** we will provide an update the next week before 2022 end with the lasted status from our bank.
  
  We let know ******************** that we were happy that he contacted the Vanguard Vision Sales Team, and we wish him a Happy Holidays!
  
  ******************** reply to us that he instructed their ****************** to let us know when they receive the refund.  At this point we are waiting for ******************** to let us know when they receive the refund, so we can close our internal case and investigation with the refund completed.
  
  We hope this explain the status of this process and that you can confirm with ******************** and update the details of this complain.
  
  If you need any additional information from us, please, just let us know!
  
  Thanks, and Happy New Year 2023!

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************