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Business Profile

Travel Agency

Check In Now Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice ****** Be careful with spam email from Check in now. I received an email about booking a hotel for a tradeshow in *******, ** that I'm attending. I booked my reservations with Check in now and come to find out that is has nothing to do with the tradeshow. I was told by my company to get a full refund and use the right link for hotel. Tradeshow is more then 2 months away and check in now will only refund 40% of the charge, meanwhile they link says 30%. Be careful, ****** learned but DO NOT book with check in now.

    Business Response

    Date: 06/03/2025

    We appreciate the opportunity to respond to this complaint and clarify the situation regarding the customer's reservation.
    The reservation under Invoice #****** was made through our platform, Check In Now, using a promotional offer that provided a significantly discounted rate. As stated in the confirmation email sent to the customer at the time of booking, reservations made under this promotion were subject to a 40% cancellation fee.
    While our general website terms reference a 30% cancellation fee, promotional bookings may carry different terms. These terms were clearly disclosed in the booking confirmation and agreed to by the customer before finalizing the reservation.
    That said, in an effort to be fair and accommodating, we voluntarily waived the 40% cancellation fee and applied the standard 30% fee instead. As a result, a refund of $390.60 was processed.
    Due to the original transaction being over five months old, our payment processor was unable to refund the full amount back to the original card. Therefore, $334.80 was refunded to the card, and the remaining $55.80 is pending, for which weve requested the customers ****** or ***** details to complete the refund. We are still awaiting that information.
    We would also like to clarify that Check In Now is an independent travel service and is not affiliated with any specific trade shows unless explicitly stated. Our emails are legitimate marketing communications sent only to those who have opted in or engaged with our services, and we take compliance with all email marketing regulations seriously.
    We remain committed to resolving this issue and delivering the best possible service. We kindly ask the customer to provide the necessary payment details so we may complete the final portion of the refund.
    Sincerely,
    ******* *****
    Customer ******************start="2130" data-end="2133">Check In Now

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They send out fake invoices pretending to book you hotels for conferences. Then they use Intuits payment gateway to collect payment for the fake hotel reservations. Intuit pays the invoices since they are set to autopay with your credit info that they have stored from when you paid other vendors.

    Business Response

    Date: 02/29/2024

    You booked with us on July 13th, 2023 at ********************** via our website, and you received a copy of booking form that you submitted over our website your email once you made the reservation, Also you received an automatic reminder for the balance due on February 21st, 2024 that the card on file will be charge within the next 24 to 48 business hours, including this email all contact for our company, and we didn't receive any replay from your side says i want to cancel or anything like that, so the card was automatically charge for the balance due.

    Anyways we refund the balance amount of $373.24 and everything is good to go.

     

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20483506

    I am rejecting this response because:

    In your response, you stated that you did not mention the show or hotel. In the email evidence that I provided, it clearly shows that your company is trying to book hotel rooms for my event, the Strandness Symposium. These are deceptive practices. All of the complaints against your company on the BBB are very similar to mine.

    Sincerely,

    ***********************

    Business Response

    Date: 08/30/2023

    CHECK IN NOW is not a deceptive practice company, we have very good rates all over the world like I said when I contacted our customer service we didn't mention we are associated with the show or the hotel and how to get our rates this thing we are affiliated with the biggest hotel suppliers. We have served over ****** customers to get the best price for accommodation, also they used to use our services for any business or personal trip.

    Business Response

    Date: 08/31/2023

    I was specific in the last message, That when you contacted our customer services they didn't told you that we affiliated with the show or the hotel, and our marketing team will stop sending marketing emails.

  • Initial Complaint

    Date:11/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check In Now, out of *****, has called my company THREE TIMES after asking to be removed from their calling list. They admitting said that the ***************************** did not contract through them, yet they continue to fraudulently represent themselves as the "housing vendor" for the *** EXPO 2023. They are using last years exhibitor list, trying to confirm a hotel booking, and making money. And of course, there is always the chance the company is spam and no hotel reservation is actually made. They say, 'we see you are exhibiting', which my company is not exhibiting. - ************************* called on 10/18/22 and asked her to remove me from the list. - ******** **** called on 11/21.

    Business Response

    Date: 11/22/2022

     

    We apologize for the inconvenience

    CHECK IN NOW is a travel agency with experienced travel consultants that provide travel service solutions through our affiliation with some of the largest hotel suppliers throughout the globe, we have never once mentioned that we have any affiliation with the conference or hotel

    We removed you from our list.

     

     

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check In Now called POSING AS THE ***** about booking rooms for a trade show we were attending.They offered lower rates but didn't know the hotel name or details or our reservations.A little snooping and the phone number they called from comes back to Check In Now We contacted the hotel and they confirmed that they, the hotel, did not make any calls nor did they have any partnership with Check In Now When we confronted Check In Now they responded with profanity.A little more digging shows their website is based in ***** Eqypt....This is a scam business

    Business Response

    Date: 10/19/2022

    Check in now is an elite travel agency with experienced travel consultants that provide travel service solutions through our affiliation with some of the largest hotel suppliers throughout the globe,however, we have never once mentioned that we have any affiliation with the conference every reservation contract you have signed along with any information we have sent from our side contained the company info company name,website, and phone numbers, we have been in business for years booking hotels for over ****** loyal clients traveling throughout the year many use our rates for different events, and some for personal travel. The bottom line is we are a major competitor to many travel agencies and trade shows, and as long as we keep providing our service guaranteeing the best rate for all the hotels we offer we are continuing to serve our clients with great pleasure.

  • Initial Complaint

    Date:09/08/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check In Now is using deceptive business practices related to conference housing. They emailed several of our constituents with an email that lists the name of our association and our conference dates and gives the impression that they are serving as a vendor or housing partner to our conference. Additionally, the email itself indicates that the recipients have opted-in to a mailing list, which in inaccurate. We do not sell or distribute our mailing lists in any way. I did call to speak with them and was told they were simply trying to help people make the trip to our conference. Practices like this are predatory and have the potential to harm attendees who have no guarantee they are working with a reputable vendor. We have NO relationship to Check In Now and do not endorse their products, services, or their deceptive business practices.

    Business Response

    Date: 09/09/2022

    CHECK IN NOW is a travel agency with experienced travel consultants that provide travel service solutions through our affiliation with some of the largest hotel suppliers throughout the globe, we have never once mentioned that we have any affiliation with the conference or hotel.

Check In Now Inc. is NOT a BBB Accredited Business.

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