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Business Profile

Wholesale Chairs

Stanley Chair Company, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 21, 2021 I purchased two couches and a loveseat from Village furniture in Surfside Beach from Stanley chair. December 11, 2021 the furniture was delivered. July 2022 I complained to village furniture about the issues with the couch having marks in the back of them the material picking The cushions needing to be replaced at six months and how it works the shape of the couch. After telling me that there is no response from Stanley chair of anything they can do I called Stanley chair myself and they told me I would have to go through the business I purchased the furniture from. So again I went through village furniture it's now been almost a month and she is telling me that they are willing to re-so some of the cushions which is not the answer to the issues I have. The cushions that need to be replaced after only having it six months and the way it's shaped the couch is more my concern along with the places in the backs of the couches which look like they were smashed together with other furniture When they were shipped and they made indentions in the furniture. This furniture needs to be replaced or refunded because there was over $4000 spent for furniture that lasted about six months this is very poor craftsmanship and poor involvement from the company which I purchased it from which is now closed their business and from Stanley chair.

Stanley Chair Company, Inc. is NOT a BBB Accredited Business.

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