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Business Profile

Windshield Repair

Bang Auto Glass LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for Bang Auto Glass LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bang Auto Glass LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They agree to pay $150 to replace my windshield. The drive did not bring a check. I called ******************************* who solicited my business and made the appt. She said she would send me the money via Cashapp or Venmo. I provided credentials for both. Since then they have ghosted me, will not return calls and has never made the payment. I want the $150 I was promised.

      Business Response

      Date: 09/11/2024

      Hey there. We hope your day is going well. Im sorry to hear about a personal commitment between you and one of our members that use to be a sales representative on our team. It's not appreciated that you go on to a business profile and file a complaint about something that you two talked about privately on shared commission with the sales representative that has nothing to do with our actual operations. In your complaint you don't mention any issues with the service/product provided to you just this matter between you two. However if you want to contact ************ and provide your first/last name with your phone number on file we would be more than happy to assist as we want a great experience for all of our customers! 

      Customer Answer

      Date: 09/12/2024

       
      Complaint: 21937675

      I am rejecting this response because:

      This was NOT a personal matter.  They came into our place of business and solicited work for Bang Auto Glass and handed out cards promising cash back for getting the windshield replaced.  The tech was late (hours) **** had to make multiple calls to get him here.  Found he was calling  number that I have no idea where he got it, but wasn't mine.  And then waited until after he was finished to say they didn't give hi a check.  I tried multiple times to get back in touch with the representative before filing a complaint.  Amazing that within 24 hours of filing the complaint, she finally showed up (weeks later mind you) with cash to pay.  Don't try to push your disreputable business practices back on the consumer when you get caught. 

      Sincerely,

      *** *****

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** from bang auto pros came up to me after just getting into my car in front of a publix parking lot. He told me about a Crack in my windshield. I did not have a crack in my windshield before going into publix and as I came out he was hovering over my car. The Crack is big and there's no way it would have happened prior. If there's anybody who has had this issue before all I ask is that this be checked into so it does not happen to other people.

      Business Response

      Date: 03/13/2024

      Hi i'm sorry that this disturbed your day so much. I can confirm that we have a lot of direct marketing reps in ********** of ******* and ******* but are closely managed and trained. We have high expectations and we high standards amongst our staff. Our job is to find people to help them with their windshields and sign them up to get them replaced. So naturally one of our trained staff members approached you today to help you, not to be attacked back. We can guarantee you though that we did not place or damage your vehicle and leave cracks on your vehicle. 1) damaging someones car is against the law and not worth a one time sale commission for a free windshield replacement. 2) you have no proof or evidence against us/ our rep that it was us. if for some reason you do and submit it to our email at ******************************** or call our office phone at ************ we are happy assist and take whatever action needed to fix the situation. 3) Let's say even if someone on our staff wanted to (WHICH WE ABSOLUTELY DO NOT), we still have no idea who you are and no indication that even if we put damage on your car then you would sign up. So technically that would mean we are risking to get in trouble and take a legal charge IN HOPES that if we crack your windshield you'll say yes to earn a small commission? No, that doesn't make any sense. So again im sorry if you didnt notice a specific chip or crack on your windshield and we are the ones who pointed it out to you because its our job, however until then can we not go online and post a bunch of false accusations as our main priority is properly servicing our customers? Thank you! Have a great day.

    Bang Auto Glass LLC is NOT a BBB Accredited Business.

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