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Business Profile

Yoga Studio

Flow Pilates & Yoga Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Flow Pilates & Yoga Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flow Pilates & Yoga Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am sorry as I don't know the exact date I joined, this could be a demonstration of the problem itself (I got no receipt). Since today is February 2 2024, I am guessing I joined about a month ago. They should have me in their computer. I have sent them 2 typed letters with my signature outlining my complaints and asking them to contact me about my concerns. They have not responded to either. During the time I signed up for my membership, I have tried to call numerous times but they don't pick up. Their hours of business are not listed on their door. Their website is not user-friendly and when I tried to sign up for classes, it wouldn't take my birthday so I was unable to pick a class; I had to get one of the employees to help me. I was told that if I couldn't sign up for a class online then I could call beforehand and enter the class; I tried to do this several times but when I called 15 minutes before said class, no one was there. I don't understand their rules of business. I even tried emailing them as an interested party on their website to inquire about their services just to ask how many more classes I had left on my membership, I did finally get an answer to this. Bottom line, Flow PiIates and Yoga are not there physically to take care of its members and when they are there, they don't respond. I truly have exhausted every possible means of communication. Please consider my words.

      Business Response

      Date: 03/08/2024

      *********************** purchased a 10 pack of Yoga classes back in December 18th 2024. She came to multiple classes and also late cancelled a couple other classes. When she called she did not leave a voicemail and  we do not return missed calls back with out a voicemail. When we did speak with ****** it seemed as if she was having technical issues with the app that we tried to help her with. We explained our hours to her and let her know that no one was here in the middle of the afternoon for her to just "stop by. ****** typed and mailed two letters and in one of the letters stated that she would not accept phone calls anymore. We tried calling an could not get a hold of her. I have attached a contact log of multiple emails and SMS messages we sent to her including her receipt. I have also attached the waiver that she signed that clearly states that we do not offer refunds of any kind as well as all of her class activity. At this point we have exhausted all methods to try and rectify the situation. We will not be harassed any further and will seek legal action if needed. 

    Flow Pilates & Yoga Center is NOT a BBB Accredited Business.

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