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Business Profile

Epoxy Floor Coating

Floor And More LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Epoxy Floor Project Gone Bad 10-11-2024 till 10-16-2024 Install Dates Floor was prepped by a Sub Contractor Improperly Floor Was Regrinded again to try and fix mistakes Contractor Did not prep the home correctly for Installation of Epoxy Floor Contractor kept installing more product but that would not fix the problem Contractor will not fix unless he paid to do it again

    Business Response

    Date: 12/11/2024

    This is in the middle of legal actions. Customer did not pay final invoice and is trying to dig for a reason to justify not paying. 

    Customer Answer

    Date: 12/12/2024

     
    Complaint: 22602802

    I am rejecting this response because:

    Mr. ******* is using scare tactics of ******* our property and taking us to court in attempts for us to accept terrible quality work. I was also not aware at the time of hiring him he only had a year in the industry. We have had independent inspectors evaluate the work performed and not only is the work sub par it was prepped wrong and needs to be completely removed and start over. We have retained a attorney and will be taking legal action against Mr ******* and his company. In good faith we requested his insurance info to involve them and give them a opportunity to evaluate the project and render a opinion. Unfortunately Mr ******* refuses to cooperate in reaching a resolution. As a member of the BBB myself in my businesses i value the work done by BBB in Helping consumers and Businesses reach resolutions.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of the worst decisions of my life!! They ruined my pool and my floors. After they ripped everything up they changed the price to ****** dollars. The pool company has to come everyday now and help me vacuum and scoop all the c*** out of my pool because there is so much flake, powder and chemical in the pool. The pool deck is a disaster and I have had 4 contractors here to look at the mess in the guest bathroom and bedroom and its going to cost another ***** to finish the dry wall and then another ***** for flooring in that one area. Floors or more got mad after I said I wasnt going to pay the additional ****** they wanted for the floors. They lowered it to ****** and I said no. My house is only 1200 square feet. I said no so they started calling me a b**** and told my pool guy about it. He thought their work was terrible and said I should have gone with the neighbors guy. Their pool apparently turned out great. I cant see my hand in front of my face to swim. Just cant understand how I find these crooks. I guess I will be forced to take them to small claims court.

    Business Response

    Date: 06/10/2024

    This is a false complaint made by the woman because I cant meet her budget for the entire house. The scope of work in our proposal she signed is 100% complete and shes stated multiple times she loves it and other general contractors that seen it do as well. The entire time we were working, she was nasty, rude and cursed out my employees because she didnt think they were earlier enough in the morning- saying you should be here at 5 am, you lazy ********. She continued to yell and scream at us non stop for literally no reason saying she wants a refund and we need to complete the entire house for free. I told her at said time, if you continue to act this way, I will refund you the difference that we havent done and leave. She begged me not to and then praised us for a couple days saying how great everything is. She is mentally unstable and delusional. 

Floor And More LLC is NOT a BBB Accredited Business.

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