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Business Profile

Window and Door Installation

Storm Pro Window and Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid over $1500 for deposit. They took measurements and told us it would be completed in 6 weeks. It has been 12 weeks, we never heard from them. Called left messages, etc. finally got ahold of someone who told us they didnt know anything and to call someone else. The guy called back and gave us an excuse that he was on vacation and would call later to schedule it. So I left negative feedback online. Next they call my wife threatening to *** us. This is Not a way to do business and NOT how you handle a customer youve wronged.

    Business Response

    Date: 11/29/2023

    Hello, 

    We never mentioned a 6 week lead time as we can have delays with our manufacture. The ***** door was delivered over Thanksgiving week while our company was closed for the holiday. When we returned to the office we called to schedule the installation of their door. After we spoke with *************** to schedule, there were reivews sent against our company which stated to "avoid our company" We found it best to refund the deposit for the door back to the *****. We wish them the best. 

    Customer Answer

    Date: 12/02/2023

     
    Complaint: 20927793

    I am rejecting this response because:  They are lying.  Here's proof they stated 6 weeks.  Deposit has not been returned.

    Sincerely,

    *********************

    Business Response

    Date: 12/05/2023

    Please see attached contract terms and conditions that were signed by ********************* stating:
    3. Work described in the contract documents will commence in approximately ***** weeks and be completed in approximately 1-3 days. The recited dates are approximations and are subject to scheduling difficulties of Seller, labor and/or materials shortages, acts of God, weather, and other events not foreseen by Seller.


     The contract was signed 9-10-23 our office was closed for Thanksgiving holiday. We spoke to ********************* on 11/28/23 to schedule the door to be installed on 11/30 within our approximate ***** weeks. I have also attached a copy of the refund. The refund is going through the refund  process which we have no control over.  We honorably refunded their deposit fully without deducting any credit card fees to them. 

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