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Business Profile

Manufactured Home Rental

Hickory Point Mobile Home Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hickory Point RV park will not return my calls x8, although each time a speak with someone I'm assured I will get a return call regarding the status of my refund 7/12/23 I made a reservation for dates 3/6/24-3/13/24 Paid $872.86 around 3/1/24 I had to reschedule the trip due to a medical issue-this was out of the cancellation window for a full refund They rebooked dates 3/18/25-3/24/25 10/29/24 We no longer have the travel trailer so we cannot camp, it was totaled and we havent been able to replace it.I called to see if they had a cottage available for those dates, as our travel trailer was destroyed and we havent been able to replace it. They had no cottage available for us, so offered to refund the money I got a conformation e mail showing the credit card refund less fees about 2 weeks later I called to see where the refund was, it was processed "offline" as showed on the confirmation I had gotten. The person on the phone said that was why I never saw the refund on my CC. I was told a paper check would be mailed.I have called 8 times asking for the status, requesting a manager get back to ***** one has contacted me with any explanation.Please help!! If they werent going to refund my money....then I would have kept the campsite even if I didnt check in.They already charged me for the week , now its cancelled and they will collect the fee again from another customer.PLease help Its very frustrating that they will not speak with me regarding this,I sent them another E mail today Thank You ***** *******

    Business Response

    Date: 12/26/2024

    To whom it may concern,

    I have spoken to Mrs. ******* and have resolved the issue to her satisfaction. She is a valued customer, and I do look forward to hosting her in the future.

     

    *********** **********

    Campground Manager

    Hickory Point RV Park

     

    Customer Answer

    Date: 12/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Hickory Point Mobile Home Park is NOT a BBB Accredited Business.

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