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Business Profile

Concrete Restoration

Clean and Seal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $2800 to have my pool deck & driveway sealed in December 2021. These areas are completely weed infested & the promised sealed "wet look" never came through. I can send pictures per your request. I have tried contacting the company several times to redo to best represent a quality product & they are unwilling to do so. I can send you text correspondence. I am looking to receive a refund so I can have another company complete the job that was promised & that I was expecting. Florida Attorney General has been contacting him since May 2022. They have over 10 logged calls with no response & no resolution.

    Business Response

    Date: 11/08/2022

    Business Response /* (1000, 8, 2022/10/18) */ I Jeffrey F******* have talked with Mr. ******** attorney and seniors against crime regarding this matter and in our contract witch I will attach and have circled the part pertaining to weeds and pavers soaking in sealer do to age and or manufacturing I've tried to have a sales rep from sealer manufacturer meet on site with me and Mr******** and he refused Consumer Response /* (3000, 10, 2022/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since paid an additional $2600 to a reputable company to seal the pavers. It has been two months & there are absolutely no weeds present. For clarification, I did not deny a sealer representative to come out. I denied being charged more to fix the poor excuse for the job completed. Read his response carefully & you can clearly see the lack of integrity. When sealer is applied correctly the results are excellent. Buyers beware. Quality & integrity are no longer associated with Clean & Seal. Business Response /* (4000, 12, 2022/10/24) */ I stand with my response Consumer Response /* (4200, 14, 2022/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unsure what the last response from Clean & Seal means unless it's a technique to try to close this complaint regarding being taken advantage of & poor customer service? To clarify, I receive an update from the Florida Attorney General & the representative said Clean & Seal had not returned their voicemails in over 7 weeks from initial contact. Once again buyers beware. Choose a reputable business with recent customer service recommendations. It is my understanding this business name was recently acquired by the current owner so historical recommendations over 1 year old would be from prior ownership I assume.

Clean and Seal is NOT a BBB Accredited Business.

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