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Business Profile

Fence Contractors

Allstar Fence Florida
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our neighbors hire this company to put up a fence. No locates were done prior to digging post holes. They started this job at 4pm on Friday 4/5/24. Property address where holes are *****************************************************************************This work resulted in them cutting our internet line through Centurylink.They plan on adding more posts that could affect our power or someone dying.This is reckless business practice. Per Chaper 556 Florida Staute they have broken laws in severing our utilities.Thank you ***************************

    Business Response

    Date: 05/20/2024

    In response to your claim, the utility companies were called. Indeed, one of our installers broke a cable, which was immediately repaired. For this reason, we apologize. But I would like to say that your attitude towards our workers was horrible, you called the police not 1 but 3 times, so that we would not continue working. You, your husband and daughter insulted and harassed our workers. From what I understand you always act in the same way with anyone who works for the ***************** we are not the first and probably not the last. I understand that you have an easement with them. But harassing the workers and calling the police 3 times is too much. Those problems are between you and molokai, the rest of us are there offering a service. I hope someday you will change your attitude with people and find peace in your heart.
    Carmen 

    Customer Answer

    Date: 05/20/2024

     
    Complaint: 21541745

    I am rejecting this response because: The  first thing we see is your workers blocking our only access to our home. Repair to internet wasnt done till next day cause we had to call Centurylink. If utilities were called why was my internet cut 30 mins after work started?  No flags & sad thing is our electric also runs same direction. Just trying to keep your workers safe.

    We would love you to provide us with 811 ticket along with permit for the job since its commercial property you would think you being licensed professionals would know this. Instead your workers start at 4 pm on Friday with no ticket or permit.

    The county has made the park remove fence, so not sure how your company did no wrong. 

    Looking forward to you providing ticket & permit.

    Hopefully you will practice better business practices in the future.

    Sincerely,


    ***************************

Allstar Fence Florida is BBB Accredited.

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