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Business Profile

Garbage Removal

GFL Environmental/ WCA Lake Co. Hauling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've lived at the same location for over 10 years. Every fall I use my bad system on my mower and set out at least 9 lawn bags of grass every 3rd week or so. They've always taken every single bag. Last Thursday, 10-17-24, they only take 2 bags of grass. I call them as the truck is still on my road and was told the my info would be sent to a dispatcher for a follow up. I waited until Monday to call back. I got in touch with a supervisor named *** that claimed she would get to the bottom of it and call me back that day. Here I am into the next Thursday with no follow up. I called again and am now told that they only take a max of 3 bags. They never once notified the public of the sudden, middle of no where change and expect us to pay their annual rising cost for doing TONS of reduced labor!! I don't remember cutting my payment into 1/4s and paying them like they're doing with their labor for me. This is absolutely ridiculous and is theft of you ask me!!

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ******** Fl and through the city of ******** I found out that the garbage disposal company in my area is GFL Environmental. Because of the high degree of pollen around this time I decided to prune the trees in my front yard. I left the branches to be collected by GFL Environmental on Monday 03/11. It was never picked up. I called the city and they transferred me to GFL Environmental who promised to pick up the branches on Thursday 03/14. Around 4pm on Thursday 03/14 I called to let them know the branches were not picked up. I was told that pickup was until 6pm and the branches will be picked up by 6pm. That never happened. I called GFL on Friday 03/15 and was asked to send a picture of the branches. After receiving the picture I was told by GFL Environmental that they will not pick up the branches unless I paid $200. This is highway robbery. I have seen the truck picking up branches at other residences because that is their duty to do that. I would also like to note that there is no help provided by the City of Minneola. I usually call the city and is transferred to the garbage company. They offer no help at all. I pay for these services to be provided and I dont know why Im being discriminated against. My branches are still awaiting pickup.

GFL Environmental/ WCA Lake Co. Hauling is NOT a BBB Accredited Business.

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