Complaints

This profile includes complaints for R.V. Johnson Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R.V. Johnson Insurance has 2 locations, listed below.

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  R.V. Johnson Insurance

  400 N Cypress Dr Ste 24 Tequesta, FL 33469-2641

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  R.V. Johnson Insurance

  2041 SE Ocean Blvd Stuart, FL 34996-3303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my last email to Don ********************* I've since sent another....***, I have to say that your customer service has been terrible. In fact, it's been down right frustrating. I have tried to reach you 8 times between 6/24/23 and today. I have sent you 8 emails; 3 of which have been cc'd to ***************************, 1 text message, and at least 2 phone calls to your cell where you did not pick up and there was no room to leave a voicemail. In good faith, we trusted you and your Insurance company because ***********************, our former condo president, trusted you. As you know, he passed away and I took over as president of ******* Park 15. But what good is having an insurance agent if you can't reach him after attempting to over the course of 4 plus weeks? I spent ***************************************************************************** your words, the only way to get the Homeowners Insurance cost down was to replace our roof, which was 14 years old. In your words, the "roof" is the driving force of the insurance premium. You said that we would receive a refund of up to $3000, this year, after we replaced the roof and submitted the Wind ***, roof photos and inspection, who, by the way, the inspector was your brother, ***** ********************* You have had all the necessary documents for the roof replacement SINCE 6/24/23. We still have over 8 months left until 3/1/24. We are waiting for our refund! We paid you $15,554.69 for our renewal dated 3/1/23, which was a 46-48% increase from what we paid in 2022, and you told my wife **** and I, while sitting in our kitchen on 2/27/23, that if we replaced the roof we would get a credit for THIS YEAR. We started calling roof companies the next day. We trusted you. You said that by replacing the roof we would pay 20% less in ****. I asked you, in late May 2023, about the rot and mold on the fascia boards that were removed during the roof replacement, and if our policy covers it, and I never got a response from you.