Complaints

This profile includes complaints for Safer At Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safer At Home, LLC has 2 locations, listed below.

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  Safer At Home, LLC

  8564 E County Road 466 Suite # 205 The Villages, FL 32162

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  Safer At Home, LLC

  420 Roper RD Oakland, FL 34787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **************** with Safer at Home on Dec 12, 2023 to inquire about ************* services for my father, *************************, as I was POA and determined he was to be discharged from the hospital and admitted into Hospice at his home. She was quick to come out to the hospital to explain their services. I signed a services contract on Dec 13, 2023 and was required to pay a deposit of 1 week of anticipated services (24/7 care for 7 days) plus a $200 nursing assessment fee which is required per their license. Subsequent to plans to discharge my father from the hospital, my father, *************************, became cognizant and lucid in the hospital and made the decision to continue with treatment including starting dialysis and physical therapy. He did not want to be released to hospice. I notified ****** Din on Dec 14, 2023 that plans had changed but I did provide a schedule for the need of an aid during the Christmas holiday/New Years holiday for evening care only. As a result of my father's progress with dialysis in the hospital, Safer at Home services were not needed during this time. We put plans for an aid on hold. On Dec 18, I notified **************** that my father was discharged from the hospital and was now going to a rehab center, and continuing dialysis at an Outpatient dialysis center, he was sent there on Dec 23, 2023. **************** was notified on Jan 8 , 2024 that we would not need the services any longer. I requested a refund on Jan 16, 2024. ****** explained the check would be sent in 3 weeks. Per the client services contract, a refund will be issued within 30 days which would be Feb 5, 2024. I spoke to **************** on the phone on Feb 13, 2024, and she stated the refund would be a check sent out the week of Feb 19, 2024. I do not have confidence that the company will send the refund check, and need help with this resolution of a refund.

  Business Response

  Date: 02/29/2024

  The complaint acknowledges a 30 day refund period after the client agreement has been terminated. Our agreement requires termination in writing. The client acknowledges a verbal refund request on January 16th 2024. Due to the missing written termination of the client agreement, the refund request was flagged and delayed in accounting for clarification, but nevertheless processed within 30 days. A refund check was issued on January 15th and sent by mail to the client the next day. The client has been informed and a tracking number for the shipping has been provided to the client. The check was cashed by the client, so the topic in questions has been resolved. 

   

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Although the written notification for contract cancellation was sent on Jan 16 also in addition to the verbal cancellation, it seems that there was a delay in this communication to the accounting department.  The check was issued and sent via **** tracking with signature on Feb 16 and received in good order.  This issue is resolved.  Thank you for your help with this matter.
  
  Sincerely,
  
  *************************