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Business Profile

Tree Services

10 Star Tree and Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this on two sites, this one and also ******** ******** Services, both of which ************************* uses as business names. I believe he also uses other business names as well. He did present and we have a photo of this business which he states has current insurance. However, I am doubtful now about that as well since further research reflects the business to be inactive. On June 8th ************************* agreed to trim the limbs on our front tree away from the garage roof, cut the neighbors limbs off of our property and cut all limbs and clean out the tree in the rear corner of our property, including removing of all debris. We paid him a downpayment for services in the amount of $500.00 cash (receipt attached) and a balance of $1800.00 due at completion on Monday, June 10th. Later that evening, we called ***** and explained our budget was tighter than we initially thought asked if he would perform all work except only clean out the tree in the rear of our property for a total of $800.00 including removing all debris. He said sure and he would honor the original total of $2300 whenever we would be ready to have the remainder of the work performed. Monday, he contacted my husband letting him know he was on his way. Monday was a no show as well as Tuesday. I emailed him Tuesday asking that he either perform the services or refund us our money reiterating the services agreed upon. He asked that we call him. He stated he could not refund us our money since he already budgeted the money and then increased the price of what he quoted. We tried to narrow the scope to keep it within our budget and stated he would have to get with his brother and would call us back in about 40 minutes. No further contact has been made. At this point we are requesting our $500.00 be returned since no services were rendered.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 24, 2024 / 10 star trees and landscaping LLC. License found inactive since 2022 Promised to remove 2 trees / ***** grind. Began some minor trimming before writing an estimate / bill. Said lift truck was on the way. Later claimed it had issues. They Took my ******** Check to my bank and cashed it in ************************* name and never came back. They gave many excuses and have not come back yet or tried to contact me. The are Great Cons who are continuing to con people. They showed me expired license and insurance which they claimed were valid.

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys trimmed 2 tree limbs and then stole my $500 ladder. They operate under other families business names and its a family scam. Their dad is ****** (*****) *******, mom is ********************************* (*******), and *************************. They also operate under JSTL ******** Services and are in business to scam, steal and hurt innocent people. No one has challenged them because they threaten people. Most of all they stole from me. I want my ladder back *****.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04MAR2024 I hired ******************** (*************************) to remove an oak tree in the front yard. I gave him a down payment of $1800 and shortly after, they left site and never came back. There were several days of excuses - couldnt get the arborist out, tire blow out, etc. and still never showed up to complete the work after several failed attempts. They are operating with no insurance and bonding as well.

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday, Oct 14th, 2022, My husband who has a prosthetic leg, was sitting in a ****** chair, on the driveway He was approached, by ***********************, the salesman for 10 Star ****************************** to trim 3 trees and haul away all that debris and the debris still there, from the hurricane. **** said they could take care of all of it, that afternoon. Two hours later, *************************, the owner of the business, and a climber finally showed up. We added 5 more limbs and removal of a tree that ************************* said had root rot and was dangerous. A total of $4200.00 was paid to ************************* in 2 separate checks. They want the money up front, immediately! One check for $3,000.00 and the second check for $1,200.00 on Tuesday Oct. 25th.The tree ***** , which was supposed to be ground out, and All the debris from their last cuttings, were left in the yard, over sprinklers, & dying sod. We have hired other companies to haul away their limbs and logs and grind the *****. 10 Star ***************************** owes us $1,200.00 for unfinished work! ****************** and ************************* are brothers operating out of a ********** rental truck, and the trunk of a tan Mercury. They have No Tools , *****, or ladders. They will take your tools, from the garage and use, break and not replace, or just take it with them . They, have one excuse after another to- "NOT" be on time, "Not" returning when they say they will, "Not" having their trucks, (that are still in shop for repair), can't hire a grapple truck, can't rent a ***** grinder. They are Untruthful, untrustworthy, disrespectful, and have no manners! They leave their garbage strewn over your yard. They take advantage of veteran seniors with disabilities, and vulnerable people. They took advantage of two more families, in our subdivision. They left these families in the same condition, as they left us. Be Aware of 10 Star Tree and Landscaping and Premiere Trees !!!!!!!!!!!!

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June23, 2022 I put in a request for tree removal, through Angi's List. Tyler initially reached out to me and asked to see a picture of the tree I was wanting to be removed. Once I sent him the picture, he stated that they could do it. He asked if he could come by to look at it and see where I wanted it replanted. Him, his bother, Logan and mom, Stacey, showed up to look at project. While talking with them, they stated that they could also replace our SOD and trim up a few trees. He stated that they were a small family business and that his dad had the company before them for 30 years. They also stated that they could start the work that weekend. I agreed to go with them to a support small business, I wrote a check for $1,700 (1/2 the labor and cost of sod). Logan, said the company was in his moms name so I wrote the check out to her. The check was cashed but NO work has ever been completed. I mainly communicated with Logan from that day on and I was given every excuse and run around about why and promises that it would be done. I have every text-message saved with him stating the work would be done and acknowledging the cashed check. Now 6+ weeks later all we want is our money back and to be done with this. If money is not returned we will be taking them to court. After reading MULTIPLE complaints, I know I am not the only one they have done this too. They also are using a variety of names to conduct business under. These boys, should NOT be doing any business and should be ashamed of what they are doing to innocent people.

10 Star Tree and Landscaping is NOT a BBB Accredited Business.

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