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Business Profile

New Car Dealers

Ron Norris Buick GMC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/2/2024 I had my 2020 GMC ****** 1500 at this dealership for repairs. I had the vehicle towed in almost 3 weeks ago. This service was originally quoted for $3200. It was supposed to take a week. 2 weeks later I received a phone call stating the damage was more severe and required my engine to be rebuilt ($10,000+) or a remanufactured engine (******+). I decided that was too much and requested that I pick the vehicle up on the date above. I paid the dealership over the phone ($1,300+) what they claimed I owed them to lie to me about a quote and destroy my truck this had to be paid before releasing my truck. During the pick up of my truck, it caught on fire. The dealership never called me to advise me of this catastrophe and when I went up there they claimed to have no ownership of the responsibility. They claim, they told the driver explicitly "do not try to start the vehicle" the driver claims otherwise. When I visited the dealership this evening, I found out that the quoted prices were not the same as originally quoted (to rebuild my engine was $6000+) so they lied to me to get me to spend the extra money on a remanufactured motor. This leads me to believe the tow truck driver over the dealership. Another frustrating part, they never thought it was a good idea to contact the customer (me) to make me aware of the situation. They also claim to not have any security cameras on that side of the building which I find very hard to believe and quite convenient.

Ron Norris Buick GMC is NOT a BBB Accredited Business.

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