We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Paper Boxes

The Mail Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paper Boxes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Gupta owner of The Mail Center Titusville is dishonest & deceitful. He told me to charge customers for faxes that did NOT send, & to tell some of them that we dont ship packages ***** He tries to get them to ship ************ where he earns far more profit. His markup prices are extremely high. It is FRAUD lying to customers (& to people you hire.) He charges for a NEW box, but its USED at times. He has workers do digital fingerprints against the legal regulations of how they must be done; 100% supervised with help. He scheduled them on 2 separate machines, competing companies, which is against the legal rules. I talked to the companies directly. He does not care. He says his hired help are independent contractors, but they are part time employees. This is fraud. Its allegedly tax ****************** fraud. He lied to a customer & said he contacted the ************ had not. I called & asked. His computers freeze; many Internet issues. It causes ELECTRONIC errors & wrong labels to print, as the computer freezes. Its unfair to customers & to workers. . He refuses to pay to get his Internet fixed or upgraded to what the speed the business needs. It prints a label that got stuck & froze on the wrong address. Customers expect fast service. When computers freeze, its not fast! The Internet speed he needs is too slow for all of his electronic devices which causes errors. He his lots of electronic devices & needs more broadband. I called the Internet *************** confirmed this. He will blame anyone else to NOT have to pay for something. There is FRAUD at his business. I witnessed it several times.

    Business Response

    Date: 06/04/2024

    ***************************** is a Ex Employee, I fired her for inappropriate behavior about a year ago. She was very rude to me and my coworkers. I will not hire her again. she was also got fired from other jobs for the same reason. All the things she is saying about the business is baseless and fake. If the need arises, I have to call the police on her. That's why this post should be immediately removed. Thanks

The Mail Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.