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Business Profile

Raft Trips

BK Adventure Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Raft Trips.

Complaints

This profile includes complaints for BK Adventure Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

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BK Adventure Florida has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company false advertises. They use pics and videos from other locations to advertise the location we were in. Verified by our ****** search, pics from *******, ********* and other locations that have great bioluminescence tours. Advertised single clear kayaks and then double book the tour and threw 2 people into tandem kayaks , not advertised that way. Guides were completely disorganized and the owner deletes any bad review on social media and immediately blocks you. Horrible business and they need to change their ways. People from our group came from hours away as it was advertised the "#1 spot " for these tours and were completely and utterly disappointed as we were .

      Business Response

      Date: 08/05/2024

      Thank you so much for bringing this matter to our attention. We take all customer feedback seriously and appreciate the opportunity to address this complaint.

      While our website states that we have a no-refund policy due to the unpredictable nature of bioluminescence, we do offer rainchecks so guests can return and enjoy the 5-star experience we strive for. Every guest agrees to our cancellation and refund policy before booking. As we mentioned to **************** in his ****** review, we would be happy to extend the offer of a raincheck to him and his group. We are transparent about the conditions by posting daily updates on the brightest locations of the moment.

      BK Adventure does not use images or videos from other companies or locations to advertise our tours. Our promotional materials are created by our team, including hired content creators, local photographers, and influencers who have experienced our tours firsthand. Additionally, we do not state anywhere that our kayaks are single. Our prices are per person, and all our kayaks are tandem. Our website and social media are filled with pictures and videos of guests in tandem kayaks and group rafts.
      Our guides are trained professionals committed to providing a seamless and enjoyable experience. We value all feedback regarding our guides from that night and have already used ******************** feedback to review those guides' organizational procedures.

      We look forward to resolving this matter promptly and having **************** and his group back on one of our adventures.
      Thank you so much!

      Cancellation and Refund Policy: ********************************************************************

       

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were scheduled to go on a night time kayak trip. BK canceled the trip and refuse to refund our money. The trip was canceled before it began. They offered merchandise and a credit for a future trip. We are no longer in the area and do not plan to visit the area again, so that is of no value. Date April 16, cost for three in our party $226.57.

      They say many companies do not offer refunds even when they cancel, we have never experienced that.

    BK Adventure Florida is NOT a BBB Accredited Business.

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