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Business Profile

Storage Units

Storage King USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a storage unit monthly at storage king USA, after paying two months, I had to get my belongings which included baby clothes. I kept my belongings in bins/totes. after checking on my things I realized they had a bad infestation of spiders specifically brown recluse spiders which are venomous. They were in all of the bins that I trusted this place with. The storage unit was climate controlled which I specifically got so I didn't have to worry about bugs and other issues. Upon contacting the business they didn't seem surprised with the spider issue and explained even though they do pest control it doesn't take care of spiders. So they obviously know about the spider issue but yet didn't inform me before bringing my things. And after looking further into it I realized I wasn't the only one with this complaint about the spiders being a big issue here. Although I appreciate their apology it doesn't take away the fact that they failed to mention the spider issue before bringing my things there, and doesn't take away the issue of having to bomb the bins and the vehicle used to transport the bins, for a spider issue their business caused.

Storage King USA is NOT a BBB Accredited Business.

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