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Business Profile

Tree Services

Costlow Tree Care, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Costlow Tree Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Costlow Tree Care, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Costlow tree care were hired to remove a tree and ***** removal on my property on November 15.The owner does not have a ***** removal machinery and he advised me to contact the company that will do the ***** removal for him and I will provide the full payment to Costlow ************ and he would pay the subcontractor himself. The job was not finished on the 15th but ***** (the owner of the company) asked for payment and since I had a check and he prefers cash they needed to cash the check before the end of the working day. I contacted his referred ***** removal company on November 15 and I was informed that they scheduled ***** removal on Monday, November 18th since tree was not gone completely. ***** returned on Monday 18th November, cut the tree down to the ***** with no further information. I contacted his subcontractor and he was informed of the details of the follow up work as turned out I needed to get permission from Utilities.We got clearance from utilities on November 21 which would follow to remove the *****. I contacted the subcontractor we scheduled it for next day.On November 22 when I was awaiting for ***** removal I was contacted by ***** removal company that they didnt get payment from Costlow tree service. After few missing calls from me to ***** Costlow I texted him about details and get this message: He don't get paid until AFTER the ***** is removed. He was Supposed to grind it Monday. He had every chance he is getting with me. I'll tell him I will do it myselfFrom that time on, ***** Costlow were ignored my calls and text messages, not answering or communicating with me.

    Costlow Tree Care, LLC is NOT a BBB Accredited Business.

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