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Business Profile

Resort

Island Inn Beach Resort

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Island Inn Beach Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Island Inn Beach Resort has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We reserved a room from 11/19/22 -11/26/22. On the morning of 11/22/22 the room next to ** had renovations being done. Our room became filled with an overwhelming noxious odor due to the work being done. We could not breathe comfortably and the fumes caused our eyes to sting. I contacted the front desk to notify them of the issue and ask when the work would be completed. The staff member did not know and could not comment if the work would continue on the following days. The second time I spoke with them no offer to find another room or find another solution was offered even though I was clear that we could not stay in the room. We left our room for several hours in the hope that the fumes would clear out when we returned the room was still inhabitable even with leaving the sliding door open and the workers had stopped for the day. We found a different hotel to check into. When I told the front desk we were checking out due to the toxic smell and that we were leaving on Tuesday instead of Saturday no offer to resolve the issue was made. She said she would leave a note for management. It has been 2 days and we have not been contacted by anyone and the hotel has our email and phone number. I expect to be refunded for 4 nights we did not and could not stay in the room.

    Island Inn Beach Resort is NOT a BBB Accredited Business.

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