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Business Profile

Resort

Oasis Palms Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in September 4. 2024 via credit card $250.00 for a deposit on a room for the week of December 4rth thru the 11th 2024.The motel had to close down due to damage from Hurricane ******. After the motel reopened sometime in January. 2025 I requested a refund on my deposit. I have made several attempts/ to get my money back and ***** the office Manager says the owners (out of ********) are refusing to send it back. OASIS PALMS MOTEL ***** GULF BLVD TREASURE ISLAND. FLA 33706-5117 **************

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund of deposit was to be refunded 72 hours after check out. ******, we also paid cleaning fee of ***** and our room was filthy and tax was charged in the deposit which isn't aloud. Est *****. So requesting $264.00 refund. I have been going back and forth every since April and still no satisfaction.

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, i booked a room in that hotel and had to cancel the booking immediately because of the state of the room I got. I have never seen a room that filthy in my life! Almost everything in that room was either broken or dirty and I could not stay there because I was afraid that if I used the moldy shower or even the bed I would run in serious health problems. After getting a replacement room in a different location I went immediately back to the hotel and canceled the room. The lady on site told me that I needed to cancel also at booking.com which I did. After complaining at the hotel and booking.com to refund me my money they still charged me with the entire amount and denied my claim.

Oasis Palms Resort is NOT a BBB Accredited Business.

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